Huawei Matebook x pro crashes

%3CLINGO-SUB%20id%3D%22lingo-sub-1091141%22%20slang%3D%22en-US%22%3EHuawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1091141%22%20slang%3D%22en-US%22%3EMy%20computer%20is%20randomly%20crashing%2C%20restarting%20and%20going%20back%20to%20normal%20within%2030%20seconds%20every%2015%20minutes%20ish.%20Does%20anyone%20know%20what%20I%20should%20do%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1091392%22%20slang%3D%22en-US%22%3ERe%3A%20Huawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1091392%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3EWhich%20Windows%2010%20version%2Fedition%20are%20you%20using%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1091425%22%20slang%3D%22en-US%22%3ERe%3A%20Huawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1091425%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20using%20windows%2010%20Home%20version%201903%20%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F310193%22%20target%3D%22_blank%22%3E%40HotCakeX%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1091443%22%20slang%3D%22en-US%22%3ERe%3A%20Huawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1091443%22%20slang%3D%22en-US%22%3EDo%20you%20have%20the%20same%20issue%20with%20the%20power%20cord%20on%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1091444%22%20slang%3D%22en-US%22%3ERe%3A%20Huawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1091444%22%20slang%3D%22en-US%22%3EDo%20you%20have%20the%20same%20issue%20with%20the%20power%20cord%20on%20it%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1091447%22%20slang%3D%22en-US%22%3ERe%3A%20Huawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1091447%22%20slang%3D%22en-US%22%3EIt's%20a%20fairly%20new%20device%2C%20you%20better%20update%20your%20Windows%2010%20to%20latest%20version%2C%201909%2C%20chances%20are%20it%20will%20fix%20it%20for%20you%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fsoftware-download%2Fwindows10%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.microsoft.com%2Fen-us%2Fsoftware-download%2Fwindows10%3C%2FA%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1109622%22%20slang%3D%22en-US%22%3ERe%3A%20Huawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1109622%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F506660%22%20target%3D%22_blank%22%3E%40Cadmaster%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%3E%3CDIV%3E%3CDIV%20class%3D%22_3sf33-9rVAO_v4y0pIW_CH%20%22%3E%3CDIV%20class%3D%22P8SGAKMtRxNwlmLz1zdJu%20Comment%20t1_eduyesp%20_1z5rdmX8TDr6mqwNv7A70U%22%3E%3CDIV%20class%3D%22_3tw__eCCe7j-epNCKGXUKk%20%22%3E%3CDIV%20class%3D%22_3cjCphgls6DH-irkVaA0GM%22%3E%3CDIV%20class%3D%22_292iotee39Lmt0MkQZ2hPV%20RichTextJSON-root%22%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EGenerally%20speaking%2C%20try%20to%20update%20your%20drivers%20first.%20If%20it%20doesn't%20work%2C%20try%20a%20different%20version%20of%20after%20effect.%20If%20still%20doesn't%20work%2C%20you%20might%20want%20to%20contact%20support%20to%20get%20a%20replacement.%3C%2FP%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%20class%3D%22_3sf33-9rVAO_v4y0pIW_CH%20%22%3E%3CDIV%20class%3D%22_1DooEIX-1Nj5rweIc5cw_E%22%3E%3CDIV%20class%3D%22_3Wv3am0TXfTcugZJ6niui%22%3E%3CDIV%20class%3D%22_36AIN2ppxy_z-XSDxTvYj5%20t1_edvve9p%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1109695%22%20slang%3D%22en-US%22%3ERe%3A%20Huawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1109695%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F318732%22%20target%3D%22_blank%22%3E%40Akshay_Mane%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CBLOCKQUOTE%3E%3CHR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F318732%22%20target%3D%22_blank%22%3E%40Akshay_Mane%3C%2FA%3E%26nbsp%3Bwrote%3A%3CBR%20%2F%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F506660%22%20target%3D%22_blank%22%3E%40Cadmaster%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%3E%3CDIV%3E%3CDIV%20class%3D%22_3sf33-9rVAO_v4y0pIW_CH%20%22%3E%3CDIV%20class%3D%22P8SGAKMtRxNwlmLz1zdJu%20Comment%20t1_eduyesp%20_1z5rdmX8TDr6mqwNv7A70U%22%3E%3CDIV%20class%3D%22_3tw__eCCe7j-epNCKGXUKk%20%22%3E%3CDIV%20class%3D%22_3cjCphgls6DH-irkVaA0GM%22%3E%3CDIV%20class%3D%22_292iotee39Lmt0MkQZ2hPV%20RichTextJSON-root%22%3E%3CP%20class%3D%22_1qeIAgB0cPwnLhDF9XSiJM%22%3EGenerally%20speaking%2C%20try%20to%20update%20your%20drivers%20first.%20If%20it%20doesn't%20work%2C%20try%20a%20different%20version%20of%20after%20effect.%20If%20still%20doesn't%20work%2C%20you%20might%20want%20to%20contact%20support%20to%20get%20a%20replacement.%3C%2FP%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CDIV%3E%3CDIV%3E%3CDIV%20class%3D%22_3sf33-9rVAO_v4y0pIW_CH%20%22%3E%3CDIV%20class%3D%22_1DooEIX-1Nj5rweIc5cw_E%22%3E%3CDIV%20class%3D%22_3Wv3am0TXfTcugZJ6niui%22%3E%3CDIV%20class%3D%22_36AIN2ppxy_z-XSDxTvYj5%20t1_edvve9p%22%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3C%2FDIV%3E%3CHR%20%2F%3E%3C%2FBLOCKQUOTE%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20Effect%3F%3C%2FP%3E%3CP%3EThere%20is%20no%20problem%20with%20After%20effect%2C%20at%20least%20not%20anything%20mentioned%20in%20this%20topic%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1644557%22%20slang%3D%22fr-FR%22%3ERe%3A%20Huawei%20Matebook%20x%20pro%20crashes%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1644557%22%20slang%3D%22fr-FR%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F506660%22%20target%3D%22_blank%22%3E%40Cadmaster%3C%2FA%3E%26nbsp%3BSame%20here%20with%20the%20new%20matebook%20x%20pro%20since%20i%20bought%20it%20in%20May.%20Crash%20usually%20with%20Google%20chrome%20and%20video%20running.%20Screen%20freeze%20or%20black%20screen.%20Restart%20and%20goes%20fine.%20All%20drivers%20updated%20as%20windows....%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
New Contributor
My computer is randomly crashing, restarting and going back to normal within 30 seconds every 15 minutes ish. Does anyone know what I should do?
7 Replies
Highlighted
Hi,
Which Windows 10 version/edition are you using?
Highlighted

I am using windows 10 Home version 1903 @HotCakeX 

Highlighted
Do you have the same issue with the power cord on?
Highlighted
It's a fairly new device, you better update your Windows 10 to latest version, 1909, chances are it will fix it for you
https://www.microsoft.com/en-us/software-download/windows10
Highlighted

@Cadmaster 

 

Generally speaking, try to update your drivers first. If it doesn't work, try a different version of after effect. If still doesn't work, you might want to contact support to get a replacement.

 
Highlighted

@Akshay_Mane 


@Akshay_Mane wrote:

@Cadmaster 

 

Generally speaking, try to update your drivers first. If it doesn't work, try a different version of after effect. If still doesn't work, you might want to contact support to get a replacement.

 

 

After Effect?

There is no problem with After effect, at least not anything mentioned in this topic

Highlighted

@Cadmaster Same here with the new matebook x pro since i bought it in May. Crash usually with Google chrome and video running. Screen freeze or black screen. Restart and goes fine. All drivers updated as windows....