Hi,
I could not enable fingerprint sign in so I downloaded these from Huawey website.: chipset 10.1.1.45. fingerprint 1.1.11.41 and the SGX 2.2.100.48032
After that, I started noticing crashes. I would notice a blue screen with a sad face and then a note saying something went wrong and the system would restart. There was a QR code that I could not scan because it disappeared quickly.
I looked in the event viewer and found errors in the application ESIF(8.7.10401.16510) TYPE: ERROR MODULE: DPTF TIME 5383163 ms
In the device manager for windows I saw
Hello face software device - kernel event PnP/device configuration event 411
also in the device manager for Goodix
Goodix fingerprint SPI device event 430 saying Device ACPI\GXFP5187\1 requires further installation.
I am not sure what to do with these errors. But since the crashes coincided with my downloading that stuff from Huawey, then I assume those are the culprits.
I would appreciate help if possible.
Thanks
