09-22-2020 05:06 AM
09-22-2020 05:06 AM
Hello everyone! I have a recurrent little Windows 10 problem.
Every time I had to close and open the lid of my Lenovo ThinkPad 13 series laptop I see cross mark on speaker icon located at taskbar. I had to uninstall and reinstall Realtek HD driver to hear sound and microphone to work. I followed everything on this page. https://support.microsoft.com/en-us/help/4520288/windows-10-fix-sound-problems#v1h=tab01
By the way when I go to device manager after the lid is open the device driver goes under the category of System Devices and sound doesn't come out. I had to choose that icon with yellow exclamation mark or cross mark or question mark (I don't remember but some mark) and uninstall it and click on Search for hardware change icon. Then it goes under Sound, Video and Game Controller and have Realtek HD Device name. It's really bothersome. I am using driver version 6.0.8924.1 Driver date 2020-03-26
Can anybody please help me?
09-22-2020 05:31 AM
09-22-2020 06:09 AM
Every time I had to close and open the lid of my Lenovo ThinkPad 13 series laptop I see cross mark on speaker icon located at taskbar.
Please run Playing Audio troubleshooter by right click on volume icon and select Troubleshoot sound problems. Let us know what it reports back.
09-22-2020 11:51 AM
@Kapil Arya First of all Thank you for your kind reply.
I ran the troubleshooter and got the following attached troubleshooting message along with the registry log.
09-22-2020 10:44 PMSolution
@Adrian1595, I recommend you to complete installation of all the latest updates available to you.
Also, completely reinstall the driver from your device manufacturer's website, see if that helps.
09-23-2020 07:28 AM
@Kapil Arya I just did what you suggested. Complete update of windows and reinstall Realtek HD driver.
Thank you very much.
10-10-2020 03:46 AM
@Kapil Arya Sorry to say. My problem re-emerged again. I uninstalled Microsoft Audio Driver and installed Realtek driver from Realtek website. It worked for one reboot.
But still after every new boot up audio is disabled and audio HD Device is in System device Category under device manager. Audio is still not using the driver from Realtek website.
Can anybody tell what should I do?
10-10-2020 09:12 AM
Report this issue to device manufacturer's support.
Open start and search for feedback and open Feedback Hub app and report this issue.