SOLVED

Cannot sign in with password after update to 20H2

%3CLINGO-SUB%20id%3D%22lingo-sub-1864573%22%20slang%3D%22en-US%22%3ECannot%20sign%20in%20with%20password%20after%20update%20to%2020H2%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1864573%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20a%20Surface%20Pro%204%20that%20updated%20to%2020H2%20with%20no%20problem.%26nbsp%3B%20However%2C%20I%20updated%20my%20HP%20laptop%20from%201909%20to%2020H2%20manually%20using%20the%20upgrade%20advisor.%26nbsp%3B%20All%20went%20well%20except%20that%20I%20can%20no%20longer%20log%20in%20with%20my%20Microsoft%20account%20password.%26nbsp%3B%20On%20startup%2C%20I%20get%20a%20sign%20in%20screen%20with%20an%20only%20option%20of%20%22Sign-In%22.%26nbsp%3B%20I%20click%20it%20and%20it%20requires%20me%20to%20do%20a%20full%20log%20into%20my%20Microsoft%20account.%26nbsp%3B%20The%20process%20takes%20about%2030%20second%20every%20time.%26nbsp%3B%20I%20used%20to%20get%20a%20screen%20with%20a%20field%20where%20I%20could%20just%20enter%20my%20password.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EOn%20the%20%22Options%7CAccounts%7CSign-In%20Options%22%20screen%2C%20it%20shows%20Windows%20Hello%20as%20On%20and%20greyed%20out.%26nbsp%3B%20I%20have%20never%20used%20Windows%20Hello%20(and%20I%20cannot%20turn%20it%20off%20now%20because%20it%20is%20greyed%20out).%26nbsp%3B%20Higher%20on%20that%20page%20there%20should%20be%20an%20option%20(as%20on%20my%20other%20computer)%20for%20%22Password%3A%20sign%20in%20with%20your%20account's%20password%22.%26nbsp%3B%20That%20option%20is%20missing%20on%20the%20HP%20laptop%20in%20question.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAny%20ideas%20of%20what%20I%20can%20do%20to%20get%20the%20password%20option%20back%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1864657%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20sign%20in%20with%20password%20after%20update%20to%2020H2%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1864657%22%20slang%3D%22en-US%22%3E%3CP%3EHello%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F57756%22%20target%3D%22_blank%22%3E%40JOSEPH%20POLITO%3C%2FA%3E%2C%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ETry%20these%20steps%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E1.%20Open%20Registry%20Editor.%3C%2FP%3E%0A%3CP%3E2.%20Go%20to%20%3CEM%3EHKEY_LOCAL_MACHINE%5CSOFTWARE%5CMicrosoft%5CWindows%20NT%5CCurrentVersion%5CPasswordLess%5CDevice%3C%2FEM%3E.%3C%2FP%3E%0A%3CP%3E3.%20Set%20%3CSTRONG%3EDevicePasswordLessBuildVersion%3C%2FSTRONG%3E%20to%200.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3ENote%3A%20It%20is%20recommended%20to%20create%20System%20Restore%20point%20before%20editing%20registry.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EReboot%20and%20check%20if%20you%20can%20sign%20in%20with%20Microsoft%20account%20password%20now.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EHope%20this%20helps!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1865248%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20sign%20in%20with%20password%20after%20update%20to%2020H2%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1865248%22%20slang%3D%22en-US%22%3E%3CP%3EWow!%26nbsp%3B%20That%20worked%20perfectly.%26nbsp%3B%20I%20can't%20tell%20you%20how%20much%20I%20appreciate%20your%20help.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1866718%22%20slang%3D%22en-US%22%3ERe%3A%20Cannot%20sign%20in%20with%20password%20after%20update%20to%2020H2%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1866718%22%20slang%3D%22en-US%22%3E%3CP%3EGlad%20we%20could%20help!%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

I have a Surface Pro 4 that updated to 20H2 with no problem.  However, I updated my HP laptop from 1909 to 20H2 manually using the upgrade advisor.  All went well except that I can no longer log in with my Microsoft account password.  On startup, I get a sign in screen with an only option of "Sign-In".  I click it and it requires me to do a full log into my Microsoft account.  The process takes about 30 second every time.  I used to get a screen with a field where I could just enter my password.

 

On the "Options|Accounts|Sign-In Options" screen, it shows Windows Hello as On and greyed out.  I have never used Windows Hello (and I cannot turn it off now because it is greyed out).  Higher on that page there should be an option (as on my other computer) for "Password: sign in with your account's password".  That option is missing on the HP laptop in question.

 

Any ideas of what I can do to get the password option back?

 

Thanks.

5 Replies
best response confirmed by Kapil Arya (MVP)
Solution

Hello @Still_Active,

 

Try these steps:

 

1. Open Registry Editor.

2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\PasswordLess\Device.

3. Set DevicePasswordLessBuildVersion to 0.

 

Note: It is recommended to create System Restore point before editing registry.

 

Reboot and check if you can sign in with Microsoft account password now.

 

Hope this helps! 

Wow!  That worked perfectly.  I can't tell you how much I appreciate your help.

 

Thank you!

Glad we could help!

How do I get into the registry if I can't log in? @Kapil Arya 

@smosqae, OP described in detail in the initial post here, how you can login using Microsoft account. Also, if you've any of Windows Hello sign-in options configured, you can use them to login and then apply the registry manipulation.

 

Regards.