Forum Discussion

Copper Contributor

Jan 25, 2021

camera works in skype but not in zoom and discord

The laptop of my wife, a Lenovo with Windows10 and all updates installed, refuses to use the camera in Zoom and Discord, but works in Skype. All you see is a black screen. The settings in Privacy al...

warnerk

Copper Contributor

Jan 28, 2021

I added a different camera (salvaged from an old laptop, an HP camera) and that works.

KapilArya

MVP

Jan 28, 2021

Hello warnerk,

Is the camera working in the native Camera app? As you said that different camera worked, if you still want to troubleshoot original camera, you might want to try other suggestions here:

https://support.microsoft.com/en-us/windows/camera-doesn-t-work-in-windows-10-32adb016-b29c-a928-0073-53d31da0dad5

Regards.

warnerk
Copper Contributor
Jan 28, 2021
KapilAryaYes, the camera works in the camera app. I tried installing the driver from Lenovo but it sais that a better driver has already been in stalled.
And all options from the suggestions don't work either.