Bluetooth Headphone Driver Issue After Latest Update

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New Contributor

Hi,
My AKG Y100 bluetooth was working perfectly for both music and voice on my laptop. After new update, it is connected and I can hear audio but I can't send my voice. It means microphone function is not working. Under Sound settings, I can see headphones are listed. On clicking Connect button, nothing happened. There is a red downward arrow besides the logo of the headphones.
I tried to update the drivers, uninstalled and reinstalled it. Nothing helped. The same headphone works perfectly with my cellphone. It means there is no issue with the headphone itself. I tried headphone with another laptop, found the same issue. Permission is granted for for the microphone for PC as well as apps. Any help is greately appreciated.
Thanks!
4 Replies
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Hi,
when you say after new update, which update are you talking about?
update for your headset firmware? update for Windows 10? if it's Windows update, which update was it exactly?
can you also please share which version of Windows 10 you are currently using?
You can get it from Windows settings => system => about
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@NotMe55 

What update was that?

Take a look at the following articles:

Fix sound problems in Windows 10 (microsoft.com)

Fix Bluetooth problems in Windows 10 (microsoft.com)

If problem persist, open start and search for feedback and open Feedback Hub app and report this issue.

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Oh yes the Get Help app on Windows 10, it's got a virtual agent that applies troubleshooting methods from Microsoft support
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@NotMe55 

Same problem

 

Windows 10 with AKG Y500 headset, originally worked fine and within the Bluetooth settings identified as "connected music, voice".

 

Installed the 20H2 update and now the headset is installed as headphones and only "connected music" no microphone available.

 

Deleted bluetooth device as well as headset several times with the same result. Same problem on another windows 10 laptop. No problems with Android.

 

Edition Windows 10 Pro
Version 20H2
Installed on ‎12/‎11/‎2020
OS build 19042.630
Experience Windows Feature Experience Pack 120.2212.31.0