Blank screen issue, page is not getting options to go forward

[Kuldeep_1749]

I am stucked in between already spend to much time in it now need a solution as soon available. Update was downloaded and restart now option was available, so restart option is selected and system got restarted while process of updation is completed from 1 to 100 percent and lockscreen appered pin entered and then the detection process started and then system stuck with a blank screen with language option icon and a pointer pointer operating and visible on the screen also ctrl+alt+delete combination is only working apart from this nothing is going forward.

[#2 · Accepted solution]

Hi @Kuldeep_1749 

Let's see if you can access in safe mode:
Safe mode

Please provide the model of your notebook.

[#3]

15-au134TX
Above is the model number of the laptop.
I am still struggling with the issue and it is not resolved yet
Please help

[#4]

@Kuldeep_1749 

Turn off your notebook by pressing several seconds the on/off button for two times in a row, then turn on again.

When you'll turn on system next you'll end up in Advanced Startup

pick Troubleshoot

then Advanced Options

then Go back to the previous build (version)

Let's see if you can get control again this way.