Add school account to a working machine

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New Contributor

I have a work computer provided by my lab and it is connected to my lab's domain. 

When I tried to add my school account (to activate Office 365), it showed "We can't connect you error" (screenshot below)

thunguyen_1-1631815433748.png

 

Is this an error of Windows or we cannot connect to a school account in a work computer? Is there anyway to activate Office without logging in on Windows?

Any help would be greatly appreciated! 

 

 

1 Reply

Hello @thunguyen 

 

To fix this issue I would normally run the Step 1 from the link below, download the recovery assistant and follow the steps. This tool will troubleshoot the issue and hopefully resolve it. 

 

Cannot connect to your account when activate Office from Office 365 - Office | Microsoft Docs

 

Let me know how you get on.

 

Thanks,

Jose