Apr 28 2020 03:58 PM
We’re seeing certain dell models display go dark and issues with displaying to multiple monitors post 1909 IPU.
Apr 28 2020 04:00 PM
Apr 28 2020 04:05 PM - edited Apr 28 2020 04:06 PM
I'm not tracking any post 1909 multiple monitors issues, can you e-mail with additional details, like make and model and driver version?
Apr 29 2020 06:55 AM
Apr 29 2020 08:43 PM
Are these machines using a USB-C / Thunderbolt dock? Or are the multiple monitors directly connected to the device? If you have a dock, you might need to update Firmware / Drivers for that as well.
May 21 2020 09:03 AM - edited May 21 2020 09:34 AM
May 21 2020 09:03 AM - edited May 21 2020 09:34 AM
I work for a Dell Titanium partner. You might consider to use Dell Command Update to update drivers
and all Firmware BEFORE an IPU to avoid such situations. This can be automated with an centralized repo using dcu-cli.
https://www.dell.com/support/article/en-us/sln311129/dell-command-update?lang=en
Also, consider usage of dynamic updates. These will fetch the latest OEM drivers via WU / WuFB.
The drivers can also be managed by WSUS but you should never auto-approve the category.
The category is 1903 upgrade and servicing drivers. MAke sure to enable drivers and driver sets and allow installation via WSUS policies.
edit: sometimes a black screen can appear after the upgrade is finished. Press Ctrl+Alt+Del to get out of this state and see the logon screen.
Also Windows Key + Ctrl + Shift + B might help
https://support.microsoft.com/en-us/help/12445/windows-keyboard-shortcuts