Is there any way to set agent handoff timeout?

%3CLINGO-SUB%20id%3D%22lingo-sub-1392656%22%20slang%3D%22en-US%22%3EIs%20there%20any%20way%20to%20set%20agent%20handoff%20timeout%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1392656%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20there%20any%20way%20to%20manually%20set%20a%20time%20limit%20for%20the%20user%20to%20stay%20in%20waiting%20state%20where%20they%20aren't%20connected%20to%20agent%20yet%2C%20so%20that%20I%20can%20display%20a%20custom%20statement%20after%3F%26nbsp%3B%3CBR%20%2F%3E%3CBR%20%2F%3EThe%20Health%20Bot%20provides%20timeouts%20for%20both%20agent%20and%20user%20%3CSTRONG%3Eafter%3C%2FSTRONG%3E%20conversation%20has%20begun.%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhealthbot%2Fhandoff%23handoff-timeout%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhealthbot%2Fhandoff%23handoff-timeout%3C%2FA%3E%3CBR%20%2F%3EI'd%20like%20to%20set%20it%20before%20conversation%2C%20in%20the%20waiting%20state.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhealthbot%2Fhandoff%23conversation-states%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fhealthbot%2Fhandoff%23conversation-states%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EIt%20seems%20like%20there%20is%20a%20time%20out%20(screenshot%20attached)%2C%20but%20it's%20too%20long.%20Basically%20I'd%20like%20some%20control%20over%20this.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1396948%22%20slang%3D%22en-US%22%3ERe%3A%20Is%20there%20any%20way%20to%20set%20agent%20handoff%20timeout%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1396948%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F635641%22%20target%3D%22_blank%22%3E%40amlan23%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EThanks%20for%20getting%20in%20touch.%20Unfortunately%2C%20that%20functionality%20is%20not%20available%20as%20part%20of%20the%20product.%20I%20will%20send%20your%20feedback%20to%20our%20product%20team%20to%20consider%20that%20feature.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

Is there any way to manually set a time limit for the user to stay in waiting state where they aren't connected to agent yet, so that I can display a custom statement after? 

The Health Bot provides timeouts for both agent and user after conversation has begun.
https://docs.microsoft.com/en-us/healthbot/handoff#handoff-timeout
I'd like to set it before conversation, in the waiting state. https://docs.microsoft.com/en-us/healthbot/handoff#conversation-states

It seems like there is a time out (screenshot attached), but it's too long. Basically I'd like some control over this.

Thanks

1 Reply

@amlan23 

Thanks for getting in touch. Unfortunately, that functionality is not available as part of the product. I will send your feedback to our product team to consider that feature.