Is there any way to set agent handoff timeout?

[amlan23]

Is there any way to manually set a time limit for the user to stay in waiting state where they aren't connected to agent yet, so that I can display a custom statement after? 

The Health Bot provides timeouts for both agent and user after conversation has begun.
https://docs.microsoft.com/en-us/healthbot/handoff#handoff-timeout
I'd like to set it before conversation, in the waiting state. https://docs.microsoft.com/en-us/healthbot/handoff#conversation-states

It seems like there is a time out (screenshot attached), but it's too long. Basically I'd like some control over this.

Thanks

[#2]

@amlan23 

Thanks for getting in touch. Unfortunately, that functionality is not available as part of the product. I will send your feedback to our product team to consider that feature.