Outlook plugin error

[igorman]

Is anyone else receiving this error with Viva Sales (Preview)?

I've updated Office, restarted my computer, etc.

Something went wrong with getting your customers

If this problem continues, please contact your admin for help.

[#2]

Hi @igorman, sorry you are encounter an issue. I have PM'ed you so that we can collect more information about your issue and follow up directly with you. Thanks,

[#3]

@yukom any solution for this? Encounter the same issue

[#4 · Accepted solution]

@igorman Can you please ensure that you and other users of Viva Sales have below privileges? We have already ensured that out-of-the-box Sales Person and Sales Manager roles already have these privileges. Please check if you have these privileges and add them. That should resolve things. Let us know if you have any other questions. Install Viva Sales | Microsoft Docs

[#5]

@Remco_Brokken, please find the response in the comment above. Let us know how it goes.

[#6]

Checking now

[#7]

Issue resolved!

[#8]

Thanks @igorman. Please keep the feedback and ideas coming.

[#9]

Can you confirm if any other permissions are needed for the following error?

Trying to mark the external email as a customer, they are currently a contact in PROD CE
Error - Something went wrong, please try again

[#10]

@igorman we are trying to improve our error messages (very soon) so that you can get more information. In the meantime, can you please follow below steps and provide us with the required information.

Step 1: Please logout of the connection, connect again and go ahead with marking contact. If this doesn't work, please follow the steps below

To report the issue along with sessionId, user should perform following steps -

1. Open developer tools for their browser by pressing F12 key (while they are on the tab where viva sales add-in is open).
2. Once developer tools window opens, user should navigate to the Network Tab.
3. User should populate the search box with the following string - vivasales.dynamics.com/api.
4. User should retry the scenario which led to the error.
5. User should be able to see a network requests which is marked in Red in the Network Tab.
6. User should click on the network request and then scroll down to Request Headers section.
7. User should be able to see a header called x-ms-session-id which contains the sessionId. 
8. User should copy the value of this header and provide it to Micrsoft while reporting the issue.

[#11]

Thanks, all resolved. Was an issue with a CE extension we had in PROD