What's new in Viva Insights

As we move further into 2026, we’re excited to announce a variety of new powerful tools and reporting capabilities for Viva Insights that make it easier to understand how your organization's adoption and use of Microsoft 365 Copilot compares to other uses of it both within and outside your company. You can also now learn more about the adoption and impact of agents built in Microsoft Copilot Studio, and there are new functionalities to share and customize reports more broadly across your organization. Let's dive in.

Agent Dashboard 

We’re thrilled to announce the initial rollout of the Agent Dashboard, a powerful new functionality for the Viva Insights web app that provides leaders and analysts with actionable insights into agent adoption. With this new dashboard, users can dive into Copilot Credit usage – which measures how agents are used – and identify opportunities to optimize and track agent adoption over time. 

To start, the dashboard covers adoption metrics aggregated at the user level for agents used within Microsoft 365 Copilot.  

Read more about the Agent Dashboard here on the Microsoft 365 Copilot blog. 

The Agent Dashboard is currently rolling out to public preview customers only. When you’re ready to start using it, learn how using our guide on MS Learn. 

Benchmarks in Copilot Dashboard 

The Copilot Dashboard has been focused on providing actionable insights into Copilot readiness, adoption, and impact trends for specific groups within the organization. Now, with benchmarks in the Copilot Dashboard, users can also see how their adoption compares to others, either within their organization, or with other companies.  

Benchmarks in the Copilot Dashboard provide context around Copilot adoption trends, so users can compare usage across internal cohorts, or see how their adoption of Copilot compares to similar organizations.  

Read more about benchmarks in the Copilot Dashboard here on the Microsoft 365 Copilot blog. 

Export Copilot metrics from the Copilot Dashboard  

We’re excited to introduce the initial public preview rollout of Copilot metrics export from the Copilot Dashboard. This new capability gives organizations greater flexibility to analyze the usage of both Microsoft 365 Copilot and Copilot Chat beyond the dashboard across the past six months at the de-identified user level, with user identifiers removed. 

With this export tool, leaders and analysts with access to the global scope dashboard can download the data directly to support Copilot initiatives, such as tracking adoption and usage trends over time, or combining it with other data sources for custom analysis and reporting. 

Learn more about how to use the export feature on MS Learn. 

Launch of Copilot Studio agents report 

In an exciting expansion of our reporting tools measuring the adoption and impact of Microsoft 365 Copilot, the Copilot Studio agents report is now broadly available. This powerful new Power BI template allows users to learn more about the impact of agents built in Microsoft Copilot Studio, and how their deployed across channels in the organization. 

This report can help users answer questions like: 

• What are the top agents being used? 

• What are top agents' high-level KPI-like sessions, satisfaction scores, and success rates? 

• What is the impact of individual agents (conversational and autonomous), such as the split of engaged sessions and topics against actions and triggers distribution, as well as maker-led inputs? 

The report provides insights about agents built in Microsoft Copilot Studio that are deployed across a variety of channels, including Microsoft Teams and Microsoft 365 Copilot, Facebook, mobile apps, and custom and demo websites.  

To learn more about the report and how to run it, refer to our guide on MS Learn. 

New ability to customize out-of-the-box Power BI reports  

Existing tools for Power BI template reports in the Viva Insights web app allow users to customize their reports for their organization's needs, through their selection of filters, metrics, and organizational attributes. Now, an expanded toolkit allows Viva Insights analysts to further customize out-of-the-box Power BI reports to make them even more relevant to their organization. 

With these new tools, analysts can, for example: 

• Add new visualizations, text boxes, and graphics 

• Change the report's filters 

• Add, rename, and rearrange report pages 

• Save and delete your customized reports 

Users can now customize pre-built Power BI reports such as the Copilot Studio agents or Copilot for Sales adoption reports, but not custom queries such as Person queries or Meeting queries. Users can also customize any queries that they or other analysts in their organization have previously run. 

To learn how to customize out-of-the-box reports, please see our guide on MS Learn.