Access problem

[Jing_Ying_Choon]

Hi @alanderfield 

I am facing a problem with report access and I am faced with this error while trying to log in. Please see image- even as I refresh, it stays on the same page. 

This is quite troubling as we are to do a client insights presentation this week but I am not able to log in with this error. I have reached out to the fast track MS team who were supposed to guide this client but they were not able to solve it. The client is also OOO the whole week and we are not able to get them to help raise a ticket on the MAC site. 

Please advise if anything could be done on the back end? This problem has been here since last Thursday.

[#2]

Hello @Jing_Ying_Choon,

Do you have the ability to try an incognito or private window?  Also, do you know if the customer sent over a user file on Thursday that may have updated your access?  If there are any users that have the ability to login and access Glint, you can have them confirm your user access to ensure that the login details have not changed since Thursday.  A support ticket via MAC will most likely be needed, but I will see what I can do while the customer is OOO.

[#3]

Hi @alanderfield,

Thanks for the reply. Unfortunately, I am not able to try using an incognito window.

So what happened was that before, we did historical imports which increased the total number of employees and exceeded the available glint licenses. Our mentor for historical import mentioned that we will need to do a fresh upload to overcome the licenses problem. However, when we did that, I was kicked out as I am not part of the list. The client quickly added me back in as a company admin but since then, I am not able to log in!

Thanks again!

[#4]

Hello @Jing_Ying_Choon, most likely when you were removed, you were moved to an inactive status.  You will need to have someone manually activate your account directly within Glint, or another file will need to be loaded with you as an active status.