The cover photo failed to upload ...

[si-muuh]

Hi everyone

We have planned to enable Viva Engage for users. There is a problem with uploading a cover photo for the "All Company" Community.

No community administrator or yammer administrator is able to upload a phote, all of them get the same error message:

"The cover photo failed to upload, because some media didn't upload. Please try again."

Media dimension and size:  2896 x 1830 and 32KB

All other communities working fine.

does someone known a solution for this?

[#2]

What does Web browser console give for error? Can you screenshot that?

[#3]

you're able to load that cover photo image onto another community, yes? I'm wondering if perhaps that specific image is a problem.

[#4]

@NicolasKheirallah 

something like that?

[#5]

yes, i tried this before. all other communities are working. no matter if i upload a png or jpg, both are working. only the "All Comunity" wont let me change the cover picture.

[#6]

Almost, press the console tab there instead of network. After that try uploading the image while having it up and see what error you get. Screenshot

[#7]

@NicolasKheirallah 

watch this

[#8]

Sounds like something you should escalate to Microsoft Support.

[#9 · Accepted solution]

good hint, I opened a ticket.

[#10]

@si-muuh - did you have any luck in getting this resolved? We are coming across the exact same issue!

[#11]

Hi,

same thing here, cannot change or upload cover photo to All Company.

Any luck resolving the issue?

Thanks.

Alex

[#12]

No, i opened a ticket on microsoft weeks ago and the ticket is still open.

[#13]

Hi all, can it be activated at the admin level for the user storyline cover photo and customized at the user level? Thank you for the feedback.

[#14]

We have planned to enable Viva Engage for users. There is a problem with uploading a cover photo for the "All Company" Community.
No community administrator or yammer   Kids Journal  [link removed by admin] administrator is able to upload a phote, all of them get the same error message:
"The cover photo failed to upload, because some media didn't upload. Please try again."Media dimension and size: 2896 x 1830 and 32KB....................

[#15]

No, upload not possible for yammer admin, or community admin.

[#16]

We are also having issues changing the "profile" picture of the all community. Does anyone know of an ETA on when these bugs will be resolved?

[#17]

I think its worth submitting a ticket please. I don't know of a bug offhand so please submit so we can track !

[#18]

@AllisonMichels where would I open a ticket?

[#19]

Sure - it depends - check here for where/how to submit https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide

[#20]

You han have a look at this ticket no. 2307201420001359 - open since 2023/07/20