Viva Amplify Campaigns - Visibility / Teams Approvals

[DagSm]

Hello everyone,

with recent demos of Viva Amplify, I have run into two issues:

Campaign Visibility

Users can only see campaigns they themselves have created in their dashboard, no matter their role.

So Campaign 1, created by User A, will have User B as editor or approver. User B, however, sees only their own campaign, Campaign 2, in their Dashboard, but not Campaign 1. Using the campaign's URL, User B can view and edit Campaign 1 without issues. Direct navigation to the campaign's page from the dashboard, however, is not possible.

The issue is the same regardless the role and whether a user is an initial part of the campaign or added later. Both users are part of the M365 group and can navigate to the sites e.g. via the associated team sites.

Approvals

Approvals seem to generally be causing errors at the moment. If an approver does receive an approval, the approval does not contain an option to view details / jump to the element that the approver needs to review. Below is a full view of the approval request details - I am almost certain there was a link leading to Amplify page included in the approval request not two months ago.

I am thankful for any thoughts on this :). 

[#2]

Hello!

We are facing the same issue in our environment. Campaigns that was created earlier are still visible for all roles, but new ones are only visible from the campaign dashboard for the owner of the campaign. We are in the start phase of rolling out Viva Amplify for our users and this issue makes it very complicated for us...

[#3]

We are facing the same issue. I posted this in a Viva users community feed, too. This is hindering a client deployment, as features and functionality that worked in our POC for the stakeholders is now not the experience of the deployment among the primary adopters. I am concerned that the client is going to drop the product. I have been able to provide "work arounds" for getting to the campaign, but this is not going to sustain long term deployment and adoption for modernizing communications.

[#4]

Hi there, responding from the product team! Thank you for raising this issue-- always grateful to have users helping us improve this product. So sorry about these inconveniences.

For the campaign problem, it is a well-known issue related to campaign provisioning that we are actively looking into at the moment. As a work around to fix the issue until the permanent fix rolls out, if the user updates the campaign settings (any updates in the settings will do, i.e thumbnail color, change name etc), it will trigger the provisioning of the campaign site and they should see it afterwards.

For the Approvals issue, we need to look into this one. If this issue persists for you and is not a one-off, would be great to know.

Thanks so much!

[#5]

@mgrewal 

Thank you for the reply!
I can confirm that the workaround works as intended. I was able to add campaigns to my user dashboard this way.

The issue with approvals, however, persists since June 12th without any change. There is no link on the approvals generated from Viva Amplify that will allow an approver to view the request, and the approval window in Viva Amplify persistantly fails to load.

Approvals appear to have issues from the start: when creating an approval, I will receive a message that the approval could not be created. It is still created (visible in Teams and in Amplify), but apparently not correctly.

[#6]

Quick update here:
I had also contacted support over this.
The approvals issue has now been resolved and works as intended. Campaign visibility issues persist (but can be worked around as described above). Thank you for the support!