Error: Teams Feedback doubled / Question: Amplify Integration into Newsfeeds

[DagSm]

Hello everyone,

I am currently aiding a customer using Amplify in their environment. We have come across two questions/issues that I would like to share:

(Error) Doubled Feedback in Analytics:

For Teams posts, reactions seem to be doubled in analytics. For instance, a post will have 13 thumbs and 2 hearts - in analytics, this will read as 30 positive feedbacks. This seems to happen consistently across several Teams posts. Has anyone encountered this before?

(Question) Integrating Amplify content into SharePoint Newsflows

My customer is using SharePoint page details (such as "news type") to determine to which feeds a post will play out. Amplify does not allow altering site details when creating a SharePoint post. Thus, posts need to be edited after posting to ensture the flow is triggered.

Is there some way around this? Are there other way to solve this?

Appreciate any thoughts :).

[#2]

@DagSm thank you for the feedback regarding your experience with Viva Amplify. I'd like to follow-up and dig a bit deeper regarding the double counting of Teams reactions you are experiencing in our Analytics feature. This is not a known issue and certainly not expected behaviour. Could I ask that you have your customer submit a support ticket via the usual channels so that we can engage on this particular issue. We'll likely need logs and a few more details about the current environment so best to do this through the support team. 

Regards,

Dan