Dec 02 2021 10:45 PM
I have a webinar scheduled, and attendance was going great!
When setting up, I selected registration required, which as I understand it now, limits us to 1,000 registrations. We have quickly hit the 1,000 mark and now I am stuck.
On some advice, they suggested turning off the registration required functionality as that will allow us to get to 10,000 (albeit in view only). However when people click the original link sent out, it now says that the event is cancelled (which it's not).
Questions are:
- How do I stop people seeing an 'event is cancelled message' for an event that just no longer requires registration?
- What messaging will people have recieved who registered for the event (I hope they didnt get a cancellation message).
- Will people who registered for the event still be able to access the room through the link sent in their registration confirmation?
Cheers,
Chris
Dec 06 2021 04:47 PM
Hi @chughesakl,
Unfortunately, when you remove registration from the invite, it will indeed send a cancellation message out to the attendee. If they still have the original confirmation message/calendar item, with the "join event" link, it will still work, though the cancellation will have an update to remove the meeting from the calendar. Also - if they click the "cancel registration" link (or the original registration link used to register for the webinar) - that will indeed bring them to a page noting the event is cancelled. This is by design.
The key here is - removing registration means cancelling the webinar. Understand this is not clearly noted, and I have passed feedback along to the feature PMs. This is something we plan to address in the upcoming refresh in H1CY22. Apologies for the inconvenience.
Bryan
Dec 08 2021 11:24 AM