May 27 2021 08:09 AM
May 27 2021 08:09 AM
I'm organizing a webinar on Teams, so I'd like to set the waiting room and host & attendees to the meeting I set. But I can't access Meeting Options. I was always told "Something went wrong. Reload the page or, if this keeps happening, try again later".
I've tried the methods suggested in these two discussions:
but none of the them worked for me.
I've also tried to log into my Teams with an incognito browser, didn't work either.
Does anyone know how to solve this problem?
Thanks in advance,
Jun 01 2021 12:11 AM
@PC_soneka have you tried joining the meeting and accessing the meeting options via the ... menu?
"During a meeting, select More actions at the top of the meeting window, and then Meeting options. A panel will open on the right, and you can change your options right from there."
Jun 01 2021 12:57 AM
@SusanneQuiel Thanks a lot for your advice. :)
I just tried to go to "People" > "..." > "Manage permissions", but it still shows the same error page “Something went wrong. Reload the page or, if this keeps happening, try again later.” :pensive_face:
I also left a message via "Help" > "Give Feedback", but haven't received any response yet...
Jun 01 2021 01:10 AM
@PC_soneka does this happen in all the meetings / webinars you set up, or only with this specific one?
Jun 01 2021 01:14 AM
Jun 01 2021 02:53 AM - edited Jun 01 2021 02:55 AM
@PC_soneka the only thing I ever encountered that could cause this is if you are logged in to another tenant in the Teams browser app, as described in the first link you shared. You wrote that you already checked this, so I would assume you made sure you are logged in into your home tenant in the Teams Browser app. If it would happen only with one meeting, I would suggest deleting and recreating it, because maybe something went wrong in the creation. However, as you said it is the same for all your meetings.
There is no admin-side setting that would prevent you from accessing the meeting settings of the meetings that you set up yourself. The only admin option is to prevent a user from creating meetings at all.
One more thing you could try: Does this only happen for WEBINAR meetings, or also for "normal" Teams Meetings?
Jun 01 2021 03:10 AM
Jun 01 2021 05:17 AMSolution