SOLVED

Please suggest an excellent ITSM tool Available in the market?

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Occasional Contributor

 Employees play a major role in the productivity of an organization and I found the traditional ITSM tools are getting obsolete over time and are losing relevance. Can Anyone suggest one ITSM tool for my Organisation to improve productivity? 

2 Replies
best response confirmed by RezolveArtificialintel (Occasional Contributor)
Solution

Information Technology Service Management (ITSM) tools make it easier to track and resolve issues across multiple assets, making it simpler to manage a wide range of devices connected to your IT infrastructure.

Some of the best ITSM tools in 2021 with their distinguishing features are mentioned here:

 

Rezolve.ai:
Multi-language model
Innate ability to learn and adapt
Triple-layer knowledge management system
Has MS Teams as a native channel
Live chat-human+Conversational AI Service desk platform
JIRA Service Management:
Takes a ‘modern approach’ to helpdesk software, with an uncluttered, and simple-to-use interface
Annual plan discounts
Modern and streamlined interface


Freshservice:
Come with a mobile application
Free 21-day trial
Excellent incident management


Cherwell:
Easy drag and drop management of dashboards, visualizations, reports etc.
Comes with a competitive pricing
Easy automation to improve productivity and efficiency


Learn more: AI Service desk 

Yes There are many ITSM Tools are available in the market. I think for MS teams Support, you can opt for  AI Service Desk @Microsoft Teams- It deliver self-service in Microsoft Teams | Deflect tickets with Out of Box Auto-resolutions | Improve Service SLA@RezolveArtificialintel