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Jun 05 2024, 07:30 AM - 11:30 AM (PDT)
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Universal Print jobs get stuck

Copper Contributor

Hi,

I have followed the Microsoft guide and installed the Universal Print service, but the problem is that all jobs get stuck on status either Pending or Proccecing.

 

hedigardi_1-1630591243349.png

 

What could be the problem?

4 Replies

@hedigardi - were you able to overcome this issue?

 

The question below if very generic and we need additional logs/data to analyze the errors. Best way to do this will be via Universal Print support.

 

Thanks

Saurabh

 

I've seen this happen a few times when there's a network outage and rebooting the printer seems to get things flowing again.

@petrozio2170 - what version of connector are you using. If you are using 1.87+ version and are still seeing issues, then please reach out to Microsoft support.

We are not using the print connector. Our printers connect natively to Universal Print.