Tech Community Live: Windows edition
May 31 2023, 07:30 AM - 11:30 AM (PDT)
Microsoft Tech Community

Search For Cloud Printers


Hi, just wondering why the last option to deploy Universal Print is not showing up?


-I have registered a printer successful and assigned members to it (with a universal print license)

-Windows 10 Pro/Business uptodate with an Ms365 Business license attached. 

-Waited like 2/3 hours now...rebooted multiple times

-The option to search for cloud printers is not showing up to add the printer. Did i missed something?


Thanx in advance 

3 Replies

@Rudy_Ooms_MVP - is your device where you are trying to add Universal Print printer workplace joined to Azure AD?



Yes, I trieid it also with a new enrolled azure ad joined device.

The weird thing is.. other users i licensed are working fine. Everyone has the button to search for cloud printers except me :) . 


I will try to remove the license and wait some time and will try to re-apply the license and the membership to the printer

@Rudy_Ooms_MVP - one other thing to check will be - did you ever deploy/use the Hybrid Cloud Print (HCP)? If yes, then following this thread -


If nothing works, I recommend reaching out to Support. Support request can be created using one of the following (based on your Support plan with Microsoft):

  1. Windows Support for Business
  2. Azure Support
  3. Services Hub