Sep 07 2020 06:47 AM
Sep 07 2020 06:47 AM
Is there a way to force a client's printers to be mapped with default A4 paper type?
Most printers this is not an issue, but some it is it seems. Printers complain when receiving a job in letter, and the job fails.
When opening the printer properties on the client > general > preferences > Layout > Advanced > 'Paper output' is default letter with newly mapped printers. (same for advanced > printing defaults) When I change these to A4 these jobs continue without issues (solves 90% of failed print jobs for me)
I set the printing defaults in universal print blade correctly to A4 but printers get mapped with letter anyway. Would be nice if I could force it on the client, we never use letter.
Sep 07 2020 11:57 PM
@KurtJc it seems like we will need to collect logs and understand what exactly is going on here. What are the printer makes and model? What is the driver and its version?
I recommend you to reach out to Microsoft Support which will help us collect all necessary information and help you further.
Mar 12 2021 05:54 AM - edited Mar 12 2021 05:55 AM
Did you ever get a solution to this? We have the same issue.
Deploying Lexmark CX725 and MS825 printers with share setting set to A4. Testing on AAD joined computers set to correct region and the printers are still set to Letter format. Then the printers go into error.
Mar 12 2021 12:55 PM
@Dynamitten2212 This is a known issue in Windows related to the "Microsoft Print to PDF" driver being seen as the default printer.
To confirm, In the Settings->Printers & Scanners,
We are working to address the issue in the Microsoft Print to PDF driver.
Mar 15 2021 02:16 AM
Hi @Saurabh_Bansal. I also found that article, but even if I do all that, the cloud printer are still in Letter format.
I just removed the printer once again. Here are the default settings:
Add the cloud printer and go to Print properties where it is Letter. I even checked Registry settings for iPaperSize, which is 9, that should be A4:
Regional settings on the computer:
Mar 17 2021 01:37 AM
Mar 24 2021 04:14 AM - edited Mar 24 2021 04:26 AM
Just a small update here: Today I was writing a query in sccm to get all BE devices, and I was not getting the expected number of devices. Turns out this value is set to 1 instead of the expected 32:
I was totally expecting 32 here, is this the value that UP is using to determine the country? This would explain why it is not going as expected..
Edit: you can get the value like this:
gwmi win32_operatingsystem | select countrycode
Mar 25 2021 02:01 AM - edited Mar 25 2021 02:35 AM
I'm afraid it's 0409 here.. Country is set to Belgium in gui..
I can provide screenshots (it's on my work laptop, I'm posting from home computer)
Mar 25 2021 07:52 AM - edited Mar 25 2021 08:12 AM
First test indicated that printers are mapped correctly as A4 when the country code is 32 and locale is 813.
But it has to be changed in system locale.. not sure of the impact of that tbh. Meanwhile I have found one user that is set to 1/409 and it maps as A4 (confused)
Mar 26 2021 09:28 AM
Mar 29 2021 03:48 AM
Unfortunately the setting in your screenshot has little effect on the default setting of the printers. I have performed a few tests and have documented them in the attachment here.
I'll open a ticket with MS support so we can investigate further.
Mar 29 2021 09:29 AM
@KurtJc From what you have documented in the PDF, actually that is what I would expect, in that the Spooler runs in the System process, which would only see the System locale. UK and Belgium are both metric countries, so they would show A4 as the default, and the US would show Letter.
Mar 29 2021 09:32 AM
Mar 30 2021 07:00 AM
That is correct, some printers have no issue whatsoever which format is set as default (ea Lexmark) but others, like Canon (90% of our MFP's) will get an error and will not print. I can ask our Canon technicians to accept the jobs and simply print them but that is not a long term solution, and has to be configured on all of them.
I would expect the printer being mapped as A4 when in GUI I selected Belgium as my region tbh.
About the ticket, as per tradition every time we encounter I have issues opening a ticket as we've changed partner for creating tickets after the last issues (It's coming I promise)
Mar 30 2021 08:34 AM
Mar 31 2021 01:23 AM
Just performed the test you asked for, deleted the pdf printer, I deleted the foxit one too.. system locale is English US, Gui says Belgium. Printer maps as letter.
I'm closing in on the creation of a ticket..