PARTIALLY MITIGATED - Universal Print performance degradation (3/3/2021 - 3/4/2021)


17:45 3/4/2021 UTC - Monitoring closely.

The service is operating at a slightly degraded level. Most functionality is working normally, but intermittent issues can be expected. If you encounter a problem, please try again.

15:32 3/4/2021 UTC - Issue has returned. The team is continuing to investigate.

12:33 3/4/2021 UTC - Issue resolved.

19:50 3/3/2021 UTC - Partially mitigated.

Most customers should no longer experience degraded performance, but issues may still be present for some. The team is continuing to mitigate and investigate.



Universal Print is experiencing a performance degradation that may cause requests to run slowly or fail. In many cases, trying again will yield success.


Affected Regions

  • West US
  • East US
  • West Europe


The following activities may fail or run slowly:

  • Accessing the Universal Print portal
  • Installing printers in Windows

Our team is hard at work resolving the issue. Thanks for your patience, and watch this space for updates.

3 Replies



Hi Team,

We are still experiencing severe issues that have got worse today. 


Yesterday the service was slow, full of 503 and 504 errors.

Today, those errors are present BUT we now have users who cannot print with regular failures.  This also extends to searching and adding the printers.



I too am seeing the same thing. This has been happening since Monday 3/1/21. Pages are extremely slow to load and I mostly see 504 errors in the blades. printers-error.PNG

@BW_TJ @Eric-Kirch Thanks for reporting your ongoing issues, and apologies for the convenience. The team is continuing to mitigate the issue and address the root cause.