Apr 13 2021 03:00 AM
Apr 13 2021 03:00 AM
We are just starting to try Universal Print. As we are using mostly Lexmark printers, I registered two of them (a small b/w printer and a large color mfp) to check out functionality. Registration for both devices worked flawlessly:
But when I check them in Azure, status for both printers is "Stopped":
Also, for those two printers, I cannot set Printer Defaults in the Printer Settings.
Funny enough, I was able to print from my Windows 10 client in between. At the moment, I cannot print again.
Firmware on both printers is 74.250
Apr 14 2021 11:44 AM
Thanks for reaching out and for the specifics you shared. It helped us troubleshoot what's going on.
The printer reported to Universal Print that it's "Stopped". It hasn't reported a reason (out of paper, ink, etc.) and it hasn't updated that state. If restarting the printer (to force a printer state update) doesn't help or if this keeps happening, please escalate to Lexmark. They may need to get some diagnostic info from the printer if they can't figure out what this is happening on their end.
Apr 14 2021 11:40 PM
Thanks for the answer. I will escalate via Lexmark and might get back here with either more questions or the solution.
It strikes me a bit strange, that two completely different printers (small b/w printer and large color mfp) have the same problem.
Apr 15 2021 09:20 AM
Apr 18 2021 09:40 PM
Sep 20 2021 05:51 AM
This issue could be solved with either of the following options:
Option 1: Manually Install the updated CAs
1. Download MS_Azure_CAs.pem.
2. From the EWS, go to Security > Certificate Management > Management CA Certificates
3. Click on "Upload CA", choose MS_Azure_CAs.pem, and click "Save".
Option 2: Update firmware to 073.240 and re-register the device.
Starting 073.240, the list Root Certificate Authorities have been included to add the new set of CAs specified by Microsoft.
1. Upgrade the firmware to 073.240 or higher.
2. Re-register your device by going to Settings > Networks/Ports > Universal Print
Oct 30 2021 12:40 AM