Investigate Stopped State


How to investigate Stopped state of print job? The printer itself says ready for print, print fine from local print server, but not from cloud service.

3 Replies

@Petr Vlk Maybe the reason is in logs with warning "Required Security Scope does not exist." But the printer is shared, users added, licenses granted. What scope to add and where?

@Petr Vlk Is the error you are referring to in the PrintConnector event log on the Connector? If so, please open a support ticket via your AAD Subscription with Universal Print and we can take a look. 



@Philip_Demaree Liked to, but Azure portal say: "With your current support plan, you can create requests for billing, subscription management and quota increase. For technical support, upgrade to a paid support plan or explore our free resources.​" if I choose technical support for Cloud Print.