Tech Community Live: Windows edition
May 31 2023, 07:30 AM - 11:30 AM (PDT)
Microsoft Tech Community

Error - Send to Printer

New Contributor



I just started setting up Universal print for our customers tenant. I have done all the steps with registering the printer in the connector, assigning permissions and licenses, setup a VM joined the azure AD, VM is up to date. When I try printing a test page on the printer we added it says error - send to printer.



Does anyone have any idea?



2 Replies

@Marrick2000 this will need to be investigated. Can you create a support request? Support request can be created using one of the following (based on your Support plan with Microsoft):

best response confirmed by Saurabh_Bansal (Microsoft)

@Saurabh_Bansal I received a sollution from Microsoft support. They came with the following response:

One possible cause is that the machine running the Connector is joined to a different on-premise domain than the one associated with your AAD, as the Connector tries to impersonate the user sending the print job. To disable impersonation, do the following:


open elevated command prompt

stop the print connector service by running 

  net stop "Print Connector Service"


Open the config.json file for connector since this option is not exposed in the UI / connector.

notepad c:\windows\printconnectorsvc\config.json


At the very end, add , to the previous line and add two new lines:

"always-log-print-ticket-validation": "true",

"enable-impersonation": "True"


Save, exit Notepad, and restart the connector svc.


net start "Print Connector Service"


If this does not work try to set the "enable-impersonation" to False and test it again.


This worked for me!