You already have a subscription through work

%3CLINGO-SUB%20id%3D%22lingo-sub-1290952%22%20slang%3D%22en-US%22%3EYou%20already%20have%20a%20subscription%20through%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1290952%22%20slang%3D%22en-US%22%3E%3CP%3EHi!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EGot%20my%20promo%20code.%20When%20following%20step%201.%20to%20apply%20the%20promo%20code.%20I%20get%20the%20error%20in%20subject%20(and%20attached%20image).%20What%20do%20I%20do%20wrong%3F%20Logged%20on%20as%20a%20cloud-only%20global%20admin%20in%20my%20tenant.%20We%20have%20a%20CSP%20partner%20that%20manages%20our%20licenses.%20Is%20that%20an%20issue%3F%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1292831%22%20slang%3D%22en-US%22%3ERe%3A%20You%20already%20have%20a%20subscription%20through%20work%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1292831%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F613823%22%20target%3D%22_blank%22%3E%40PrinterGus240%3C%2FA%3E%26nbsp%3BThat%20error%20message%20indicates%20that%20the%20tenant%20you're%20applying%20the%20promo%20code%20to%20already%20has%20Universal%20Print%20enabled.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EYou%20should%20already%20be%20able%20to%20use%20a%20global%20administrator%20account%20to%20assign%20Universal%20Print%20licenses%20to%20users%20in%20the%20tenant%2C%20and%20a%20user%20with%20the%20Print%20Administrator%20or%20Global%20Administrator%20role%20should%20be%20able%20to%20register%20and%20manage%20printers.%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EIf%20you%20have%20trouble%20assigning%20licenses%20or%20registering%2Fusing%20printers%2C%20please%20reach%20out%20to%20Microsoft%20Support%20and%20they'll%20make%20sure%20you%20quickly%20get%20the%20help%20you%20need!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi!

 

Got my promo code. When following step 1. to apply the promo code. I get the error in subject (and attached image). What do I do wrong? Logged on as a cloud-only global admin in my tenant. We have a CSP partner that manages our licenses. Is that an issue? Thanks!

1 Reply

@PrinterGus240 That error message indicates that the tenant you're applying the promo code to already has Universal Print enabled.

 

You should already be able to use a global administrator account to assign Universal Print licenses to users in the tenant, and a user with the Print Administrator or Global Administrator role should be able to register and manage printers.

 

If you have trouble assigning licenses or registering/using printers, please reach out to Microsoft Support and they'll make sure you quickly get the help you need!