Mar 17 2020 10:25 AM
Mar 17 2020 10:25 AM
We have successfully installed the Universal Print and have successfully connected the main print Queue that we need to deploy. It was created on our Print Server with the correct Drivers from Sharp. When it gets pushed to the machines, it comes loaded with a Microsoft universal print driver that is not what we need it to be. Please advise on how this can be resolved.
Mar 17 2020 11:16 AM - edited Mar 17 2020 11:20 AM
@jerebrow Since Windows 10 October 2018 release, Windows natively supports the Mopria printing standard, which minimizes the need to worry about which printer driver to use or managing the correct driver version. Universal Print leverages this same concept so on the client device, you don't need to worry about which printer driver to install.
The OS built-in Microsoft Universal Print driver is the correct one.
Are there specific print options that you need which are missing?
Mar 17 2020 11:38 AM
Yeah, i'm not saying it doesn't work, but the Sharp Driver allows all of the features that we're used to using on all of our 65 MFP's. The interface Sharp uses allows for better control of the MFP. @Jimmy_Wu
Mar 17 2020 11:40 AM
Hole punch is one feature we need and it auto stapled a document for me today, and the option to take stapling off is not available.. We only need one Queue for everyone to use, i'm hoping this can be adjusted.@Jimmy_Wu
Mar 17 2020 11:52 AM
@jerebrow Sorry about the trouble you are having with the forced stapling. We are actively investigating a fix to the finishing options to avoid the forced stapling problem.
Mar 17 2020 11:58 AM
@jerebrow Thanks for your understanding. Universal Print is designed to support both Windows 10 and Windows 10X, as well as non-Windows OS devices. We continue to investigate how to best support custom printer driver features and enabling printer manufacturers to provide these customization functionality.
Mar 17 2020 12:08 PM
@jerebrow At this time, the ability to use a printer manufacturer's Windows driver as the main driver is not supported. We are investigate how to enable printer manufacturer to create extensions that our driver will call into.
Mar 17 2020 01:15 PM
is there a way to set the defaults of the driver to be Single Sided and Monochrome. Instead of having to set that preference on each individual machine that installs it? That is a default setting that we use to limit our printer costs.
Mar 17 2020 02:17 PM
@jerebrow Yes, you can set the defaults for the printer through our online management portal. It is done for each printer separately.
Please see attached screen capture for reference.
Mar 17 2020 05:43 PM
@jerebrow In general, it means that the cloud service could not find the corresponding printer capability defined in the printer driver installed on the Connector machine. There could be a number of different reasons. Please reach out to support as it'll require some investigation to identify the root cause.