Task from deleted device moved to newly added one.

%3CLINGO-SUB%20id%3D%22lingo-sub-2792836%22%20slang%3D%22en-US%22%3ETask%20from%20deleted%20device%20moved%20to%20newly%20added%20one.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2792836%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20this%20expected%20behavior%3F%26nbsp%3B%26nbsp%3B%3C%2FP%3E%3CP%3EReproduce%3A%26nbsp%3B%3C%2FP%3E%3CP%3E1.%20Add%20UP%20Printer%20A%20on%20windows%2010%3C%2FP%3E%3CP%3E2.%20Print%20text%20file%20to%26nbsp%3BPrinter%20A%3C%2FP%3E%3CP%3E3.%20Printer's%20queue%20has%20a%20task%20as%20well%20as%20on%20Azure%20portal%3C%2FP%3E%3CP%3E3.%20Remove%26nbsp%3BPrinter%20A%20from%20windows%20machine%3C%2FP%3E%3CP%3E4.%20Add%26nbsp%3BUP%20Printer%20B%20on%20the%20same%20machine%3C%2FP%3E%3CP%3E5.%26nbsp%3BPrint%20text%20file%20to%26nbsp%3BPrinter%20B.%20In%20Printer's%20properties%20One%20document%20in%20queue.%20On%20Azure%20portal%202%20documents%20including%20one%20from%26nbsp%3B%26nbsp%3BPrinter%20A%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22ktchoumak_0-1632854047072.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F313385iD2CDDDD8F08BDE4D%2Fimage-size%2Fmedium%3Fv%3Dv2%26amp%3Bpx%3D400%22%20role%3D%22button%22%20title%3D%22ktchoumak_0-1632854047072.png%22%20alt%3D%22ktchoumak_0-1632854047072.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E9.%20Printer%20A%20on%20portal%20does%20not%20have%20any%20jobs%20anymore.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2901779%22%20slang%3D%22en-US%22%3ERe%3A%20Task%20from%20deleted%20device%20moved%20to%20newly%20added%20one.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2901779%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1048245%22%20target%3D%22_blank%22%3E%40ktchoumak%3C%2FA%3E%26nbsp%3BLooking%20at%20the%20timestamps%20of%20your%20documents%2C%20it%20seems%20like%20they%20were%20printed%20almost%20a%20week%20apart.%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EGiven%20the%20way%20print%20queues%20are%20designed%2C%20the%20scenario%20below%20seems%20improbable%20%3A).%20However%2C%20just%20to%20be%20sure%2C%20please%20reach%20out%20to%20%3CA%20href%3D%22https%3A%2F%2Fportal.azure.com%2F%23blade%2FMicrosoft_Azure_Support%2FHelpAndSupportBlade%2Foverview%22%20target%3D%22_self%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3EMicrosoft%20support%3C%2FA%3E.%20We%20will%20investigate%20it.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Is this expected behavior?  

Reproduce: 

1. Add UP Printer A on windows 10

2. Print text file to Printer A

3. Printer's queue has a task as well as on Azure portal

3. Remove Printer A from windows machine

4. Add UP Printer B on the same machine

5. Print text file to Printer B. In Printer's properties One document in queue. On Azure portal 2 documents including one from  Printer A

ktchoumak_0-1632854047072.png

9. Printer A on portal does not have any jobs anymore.

1 Reply

@ktchoumak Looking at the timestamps of your documents, it seems like they were printed almost a week apart. 

 

Given the way print queues are designed, the scenario below seems improbable :). However, just to be sure, please reach out to Microsoft support. We will investigate it.