Mar 10 2021 01:01 PM
We've added a bunch of new Lexmark printers to Universal print. The printers have Universal Print on board, and we've connected them the same way as we've done before but they don't appear in the printers list on Azure. The printers via the Lexmark ui say they are connected. We've tried removing them and readding but nothing. Anyone else had the same issue? Any ideas?
Mar 11 2021 10:23 AM
@Mondas I think this may be similar to what I am seeing in my environment. Could you elaborate a little more.
Mar 11 2021 11:15 AM
Mar 13 2021 06:34 PM
@Mondas, while registering the first Lexmark printer, did you sign-in to the devicelogin page using global admin credentials?
Have you tried reaching out to Lexmark support?
Thanks
Saurabh
Mar 13 2021 11:41 PM
@Saurabh_Bansal yes. We used the global admin on the printer account. We've spoken to Lexmark and they are not sure. We just dont see any more printers on the list. 15 printers are listed but we cant see any more
Mar 13 2021 11:51 PM