Printers being mapped are set to 'letter'

%3CLINGO-SUB%20id%3D%22lingo-sub-1641494%22%20slang%3D%22en-US%22%3EPrinters%20being%20mapped%20are%20set%20to%20'letter'%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1641494%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20all%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIs%20there%20a%20way%20to%20force%20a%20client's%20printers%20to%20be%20mapped%20with%20default%20A4%20paper%20type%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMost%20printers%20this%20is%20not%20an%20issue%2C%20but%20some%20it%20is%20it%20seems.%26nbsp%3B%20Printers%20complain%20when%20receiving%20a%20job%20in%20letter%2C%20and%20the%20job%20fails.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20opening%20the%20printer%20properties%20on%20the%20client%20%26gt%3B%20general%20%26gt%3B%20preferences%20%26gt%3B%20Layout%20%26gt%3B%20Advanced%20%26gt%3B%20'Paper%20output'%20is%20default%20letter%20with%20newly%20mapped%20printers.%20(same%20for%20advanced%20%26gt%3B%20printing%20defaults)%20When%20I%20change%20these%20to%20A4%20these%20jobs%20continue%20without%20issues%20(solves%2090%25%20of%20failed%20print%20jobs%20for%20me)%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20set%20the%20printing%20defaults%20in%20universal%20print%20blade%20correctly%20to%20A4%20but%20printers%20get%20mapped%20with%20letter%20anyway.%26nbsp%3B%20Would%20be%20nice%20if%20I%20could%20force%20it%20on%20the%20client%2C%20we%20never%20use%20letter.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EKind%20Regards%2C%3C%2FP%3E%3CP%3EKurt%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi all,

 

Is there a way to force a client's printers to be mapped with default A4 paper type?

 

Most printers this is not an issue, but some it is it seems.  Printers complain when receiving a job in letter, and the job fails. 

 

When opening the printer properties on the client > general > preferences > Layout > Advanced > 'Paper output' is default letter with newly mapped printers. (same for advanced > printing defaults) When I change these to A4 these jobs continue without issues (solves 90% of failed print jobs for me) 

 

I set the printing defaults in universal print blade correctly to A4 but printers get mapped with letter anyway.  Would be nice if I could force it on the client, we never use letter.

 

Kind Regards,

Kurt

1 Reply

@KurtJc it seems like we will need to collect logs and understand what exactly is going on here. What are the printer makes and model? What is the driver and its version?

 

I recommend you to reach out to Microsoft Support which will help us collect all necessary information and help you further.

https://ms.portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

 

Thanks

Saurabh