SOLVED

Operations List - Status Failed

%3CLINGO-SUB%20id%3D%22lingo-sub-1426901%22%20slang%3D%22en-US%22%3EOperations%20List%20-%20Status%20Failed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1426901%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20using%20the%20connector%20to%20add%20the%20printers%20to%20Azure.%20the%20printer%20that%20I%20am%20trying%20to%20add%20is%20%3CSPAN%3EXerox%20WorkCentre%205755.%26nbsp%3B%3C%2FSPAN%3EI%20installed%20the%20connector%20to%20the%20printer%20server%20and%20after%20selecting%20the%20printers%2C%20in%20the%20Operations%20List%2C%20the%20status%20is%20Failed.%20From%20the%20Event%20Viewer%2C%20I%20can%20see%20the%20following%20error%3A%26nbsp%3B%3C%2FP%3E%3CP%3ERegister%20printer%20start%3A%20Suite%20150%3C%2FP%3E%3CP%3ESending%20Registration%20Request...%20System.MissingMethodException%3A%20Method%20not%20found%3A%20'Windows.Foundation.IAsyncOperation%601%3CWINDOWS.DEVICES.ENUMERATION.DEVICEINFORMATIONCOLLECTION%3E%20Windows.Devices.Enumeration.DeviceInformation.FindAllAsync(System.String%2C%20System.Collections.Generic.IEnumerable%601%3CSYSTEM.STRING%3E%2C%20Windows.Devices.Enumeration.DeviceInformationKind)'.%3C%2FSYSTEM.STRING%3E%3C%2FWINDOWS.DEVICES.ENUMERATION.DEVICEINFORMATIONCOLLECTION%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20ProxyLibrary.Printer.%3CGETSYSTEMPROPERTY%3Ed__64.MoveNext()%3C%2FGETSYSTEMPROPERTY%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20System.Runtime.CompilerServices.AsyncTaskMethodBuilder%601.Start%5BTStateMachine%5D(TStateMachine%26amp%3B%20stateMachine)%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20ProxyLibrary.Printer.GetSystemProperty(String%20printerName%2C%20String%20propertyName)%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20ProxyLibrary.Printer.%3CGETMANUFACTURER%3Ed__65.MoveNext()%3C%2FGETMANUFACTURER%3E%3C%2FP%3E%3CP%3E---%20End%20of%20stack%20trace%20from%20previous%20location%20where%20exception%20was%20thrown%20---%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task%20task)%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20ProxyLibrary.RegisterHelper.%3CSENDREGISTRATIONREQUEST%3Ed__9.MoveNext()%3C%2FSENDREGISTRATIONREQUEST%3E%3C%2FP%3E%3CP%3E---%20End%20of%20stack%20trace%20from%20previous%20location%20where%20exception%20was%20thrown%20---%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task%20task)%3C%2FP%3E%3CP%3E%26nbsp%3B%26nbsp%3B%20at%20ProxyLibrary.Register.%3CREGISTERPRINTER%3Ed__27.MoveNext()%3C%2FREGISTERPRINTER%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20have%20any%20advice%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1484742%22%20slang%3D%22en-US%22%3ERe%3A%20Operations%20List%20-%20Status%20Failed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1484742%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F646687%22%20target%3D%22_blank%22%3E%40aaznar%3C%2FA%3E%2C%26nbsp%3Bif%20this%20is%20still%20an%20issue%20even%20when%20using%20the%20latest%20Connector%20(%3CA%20href%3D%22https%3A%2F%2Faka.ms%2FUPConnectorMSI%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Faka.ms%2FUPConnectorMSI%3C%2FA%3E)%2C%20please%20op%3CSPAN%3Een%20a%20support%20ticket%20with%20Microsoft%20CSS%20so%20they%20can%20help%20you%20troubleshoot%20the%20problem.%26nbsp%3B%20You%20can%20file%20a%20support%20ticket%20at%3C%2FSPAN%3E%3CSPAN%3E%3C%2FSPAN%3E%26nbsp%3B%5B%23%24dp4%5D%3CA%20href%3D%22https%3A%2F%2Faka.ms%2Fupsupport-azureportal%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Faka.ms%2Fupsupport-azureportal%3C%2FA%3E%3CSPAN%3E%3CSPAN%3E.%26nbsp%3B%26nbsp%3B%3C%2FSPAN%3E%3CSPAN%3EIf%20you%20don't%20have%20an%20Azure%20subscription%20then%20the%20Universal%20Print%20option%20will%20not%20be%20shown.%20In%20that%20case%20open%20a%20Azure%20support%20case%20and%20in%20the%20description%20specify%20that%20your%20case%20needs%20to%20be%20routed%20to%20the%20Universal%20Print%20team.%3C%2FSPAN%3E%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%3CSPAN%3ERegards%2C%3C%2FSPAN%3E%3C%2FP%3E%0A%3CP%3E%3CSPAN%3EJimmy%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1485846%22%20slang%3D%22en-US%22%3ERe%3A%20Operations%20List%20-%20Status%20Failed%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1485846%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F70523%22%20target%3D%22_blank%22%3E%40Jimmy%20Wu%3C%2FA%3E%26nbsp%3BI%20was%20able%20to%20add%20the%20printers%20to%20Azure.%26nbsp%3B%3C%2FP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Occasional Contributor

Hello, 

I am using the connector to add the printers to Azure. the printer that I am trying to add is Xerox WorkCentre 5755. I installed the connector to the printer server and after selecting the printers, in the Operations List, the status is Failed. From the Event Viewer, I can see the following error: 

Register printer start: Suite 150

Sending Registration Request... System.MissingMethodException: Method not found: 'Windows.Foundation.IAsyncOperation`1<Windows.Devices.Enumeration.DeviceInformationCollection> Windows.Devices.Enumeration.DeviceInformation.FindAllAsync(System.String, System.Collections.Generic.IEnumerable`1<System.String>, Windows.Devices.Enumeration.DeviceInformationKind)'.

   at ProxyLibrary.Printer.<GetSystemProperty>d__64.MoveNext()

   at System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1.Start[TStateMachine](TStateMachine& stateMachine)

   at ProxyLibrary.Printer.GetSystemProperty(String printerName, String propertyName)

   at ProxyLibrary.Printer.<GetManufacturer>d__65.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at ProxyLibrary.RegisterHelper.<SendRegistrationRequest>d__9.MoveNext()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at ProxyLibrary.Register.<RegisterPrinter>d__27.MoveNext()

 

Do you have any advice?

3 Replies

@aaznar, if this is still an issue even when using the latest Connector (https://aka.ms/UPConnectorMSI), please open a support ticket with Microsoft CSS so they can help you troubleshoot the problem.  You can file a support ticket at https://aka.ms/upsupport-azureportal.  If you don't have an Azure subscription then the Universal Print option will not be shown. In that case open a Azure support case and in the description specify that your case needs to be routed to the Universal Print team.

 

Regards,

Jimmy

Best Response confirmed by Saurabh_Bansal (Microsoft)
Solution

@Jimmy_Wu I was able to add the printers to Azure. 

I needed to install the PCL driver for the printers and registered them from a 2016 R2 server or 1903 or updated OS. 

Thank you for your help. 

@aaznar, glad to hear that you were able to resolve the problem.