Jobs pending forever

%3CLINGO-SUB%20id%3D%22lingo-sub-2210615%22%20slang%3D%22en-US%22%3EJobs%20pending%20forever%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2210615%22%20slang%3D%22en-US%22%3E%3CP%3EHi%3C%2FP%3E%3CP%3EWe%20are%20generally%20using%20Lexmark%20printers%20and%20I%20have%20been%20trying%20to%20set%20up%20Universal%20Print%20for%20a%20Lexmark%20CX725%20and%20a%20MS825dn.%20Both%20support%20UP%20directly%20by%20installing%20a%20configuration%20bundle.%20Both%20printers%20are%20fw%20updated.%26nbsp%3B%3C%2FP%3E%3CP%3ERegistration%20works%20fine%20and%20both%20printers%20have%20a%20ready%20status%20both%20on%20Printer%20and%20Azure%3C%2FP%3E%3CP%3EWhen%20I%20send%20a%20test%20print%20to%20the%20printers%20are%20listed%20as%20pending%20in%20status%20on%20the%20Universal%20print%20administration%20site%20and%20never%20leaves%20Azure.%3C%2FP%3E%3CP%3EI%20thought%20it%20could%20help%20by%20installing%20the%26nbsp%3BUniversal%20Print%20connector%2C%20but%20from%20what%20I%20see%20in%20this%20forum%2C%20other%20users%20have%20the%20same%20issue%20with%20that%20component.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAnyone%20have%20any%20clue%20how%20to%20get%20this%20more%20stable%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%2F%20Torsten%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2215624%22%20slang%3D%22en-US%22%3ERe%3A%20Jobs%20pending%20forever%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2215624%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F995478%22%20target%3D%22_blank%22%3E%40Dynamitten2212%3C%2FA%3E%26nbsp%3BLexmark%20printer%20should%20pick%20up%20a%20job%20from%20the%20cloud%20queue%20very%20quickly%20(within%20a%20few%20seconds).%20If%20it%20is%20not%20able%20to%20do%20so%2C%20you%20should%20file%20a%20support%20case%20with%20Azure%20Support%20portal.%20One%20of%20the%20engineers%20may%20be%20able%20to%20look%20at%20logs%20and%20see%20whats%20happening.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi

We are generally using Lexmark printers and I have been trying to set up Universal Print for a Lexmark CX725 and a MS825dn. Both support UP directly by installing a configuration bundle. Both printers are fw updated. 

Registration works fine and both printers have a ready status both on Printer and Azure

When I send a test print to the printers are listed as pending in status on the Universal print administration site and never leaves Azure.

I thought it could help by installing the Universal Print connector, but from what I see in this forum, other users have the same issue with that component.

 

Anyone have any clue how to get this more stable?

 

/ Torsten 

 

 

 

1 Reply

@Dynamitten2212 Lexmark printer should pick up a job from the cloud queue very quickly (within a few seconds). If it is not able to do so, you should file a support case with Azure Support portal. One of the engineers may be able to look at logs and see whats happening.