Hybrid Cloud Print and Universal Print

Copper Contributor

1 An AAD computer managed by Intune

2. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\current\<SID>\EnterpriseCloudPrint
   Deleted
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\PolicyManager\default\EnterpriseCloudPrint
   Deleted

3. Intune profile for hybrid cloud print - removed the assignment

4. Intune synced and the comp. restarted

5. The user have lic. and is member of the U-Print q.

6. No U-Print printer when adding printer a scanners

7. On an AD computer for the same user U-print is working ...

- How do I trace the problem?

1 Reply

@Stefan Hammar 

I've seen this before and it was caused buy the HCP reg keys (you mentioned in step 2) getting recreated automatically.

Is the PC still discovering HCP printers? If not, please create a support ticket from http://aka.ms/UPPortal.