Apr 21 2020 10:54 AM
Apr 21 2020 10:54 AM
So we installed the print connector and assigned permission to users on the azure portal. We are able to sucessfully sent a print job to the printer, however the job gets stuck in the queue with the message undr status "Sent to Printer" on the local print queue and "Pending" on the azure portal. The option "Printer is accepting jobs" is greyed out and blank. Please hlep.
Apr 21 2020 11:48 PM
May 08 2020 03:10 AM
is the Print Connector installed on a device which is joined to your local AD (the synced one)?
If not I think you have a impersonation error. Collect the UP connector logs and search for Event ID 2 in the LocalConnectorLog.
May 10 2020 01:24 AM
Thank for your answer, But I don't know it.
Step 1 : I install PrinterConnector On window
Step 2 : I add my physical printer on window printer & device
Step 3 : I register my printer to Universal Print by Printer Connector
It successfully, But when I create a print Job on my app, It show on Azure but not show on Physical printer Queue.
Can you help me ?
May 11 2020 07:32 AM
Nope. I tried to open a ticket but the microsoft website redirected me to our local reseller who would not have much idea on a preview product.
We are looking at other options like printlogic.
This one is like other MS products very easy on paper but never works as expected.
May 11 2020 10:08 AM - edited May 11 2020 10:08 AM
@Chetanh - can you confirm the process you followed to open the support ticket? Did you try any of the three channels mentioned in the post earlier?
Copy-pasting the ways to file support ticket:
If you had a problem filing a case using any of the three options, please let us know.
May 12 2020 06:09 AM
Yes, they are all ultimately referring us to the reseller of our Microsoft product who i think will have no clue on how to make this work as it is such a new product. I haven't heard back from them.
If you can help me directly then that would be awesome.
May 12 2020 11:54 AM
@Chetanh If your support options all take you to your reseller, ask them to open a support ticket with Microsoft Azure support and reference Universal Print. That should get your case to the support team handling Universal Print issues. If you are able to open an Azure support case directly, ask to be routed to the Universal Print support team.