Apr 21 2020 10:54 AM
So we installed the print connector and assigned permission to users on the azure portal. We are able to sucessfully sent a print job to the printer, however the job gets stuck in the queue with the message undr status "Sent to Printer" on the local print queue and "Pending" on the azure portal. The option "Printer is accepting jobs" is greyed out and blank. Please hlep.
Apr 21 2020 11:48 PM
@Chetanh This issue will need further investigation and we request you file a support request. Support request can be created using one of the following (based on your Support plan with Microsoft):
May 06 2020 02:16 PM
Did you get a fix to this as I am seeing the same thing?
May 08 2020 12:33 AM
May 08 2020 12:36 AM
May 08 2020 03:10 AM
is the Print Connector installed on a device which is joined to your local AD (the synced one)?
If not I think you have a impersonation error. Collect the UP connector logs and search for Event ID 2 in the LocalConnectorLog.
May 10 2020 01:24 AM
@Phillipp Clausing
Thank for your answer, But I don't know it.
Step 1 : I install PrinterConnector On window
Step 2 : I add my physical printer on window printer & device
Step 3 : I register my printer to Universal Print by Printer Connector
It successfully, But when I create a print Job on my app, It show on Azure but not show on Physical printer Queue.
Can you help me ?
May 11 2020 07:32 AM
Nope. I tried to open a ticket but the microsoft website redirected me to our local reseller who would not have much idea on a preview product.
We are looking at other options like printlogic.
This one is like other MS products very easy on paper but never works as expected.
May 11 2020 10:08 AM - edited May 11 2020 10:08 AM
@Chetanh - can you confirm the process you followed to open the support ticket? Did you try any of the three channels mentioned in the post earlier?
Copy-pasting the ways to file support ticket:
If you had a problem filing a case using any of the three options, please let us know.
Thanks
Saurabh
May 12 2020 06:09 AM
Yes, they are all ultimately referring us to the reseller of our Microsoft product who i think will have no clue on how to make this work as it is such a new product. I haven't heard back from them.
If you can help me directly then that would be awesome.
May 12 2020 11:54 AM
@Chetanh If your support options all take you to your reseller, ask them to open a support ticket with Microsoft Azure support and reference Universal Print. That should get your case to the support team handling Universal Print issues. If you are able to open an Azure support case directly, ask to be routed to the Universal Print support team.
May 12 2020 01:04 PM - edited May 12 2020 01:07 PM
The only way for us to reach them is to send an email and open a ticket which i did. I dont know if they have reached out to Microsoft. I will ask them to reach out to you guys
May 12 2020 02:44 PM - edited May 12 2020 02:45 PM
@Chetanh if you can, have them request access to Azure - Universal Print
Jan 19 2023 04:19 AM - edited Jan 19 2023 04:20 AM
I see this issue from time to time. For me the fix is to reboot the printer. When it comes back up and reconnects to the Universal Print Server, the jobs start flowing. I wonder if a network blip causes the disconnect.