Error when trying to get the Universal Print feature fot a tenant.

[Pawel Jarosz]

Hey,

I got this error when trying to enable this for my tenant:

The offer that you want is unavailable. This might be caused by one of the following reasons:
The offer has expired.
The service is not available in your country or region.
You cannot sign up for the same trial a second time.

If the problem doesn't go away, please submit a Service Request.
CloseSupport Information
Correlation ID:
weu#fd69a402-2545-4eae-9efc-7eca666707d4
Error code:
0

I go through this link: https://aka.ms/UP_ApplyCommericalTrial

I cannot find option in "Addons" in the portal, maybe it is still not available for my tenant?

Kind regards,

J

[#2]

@Pawel Jarosz Can you please PM me? I can help you understand this problem.

[#3]

also I am facing the same problem.

[#4]

@Pawel Jarosz 

Same issue over here, don't see the add-on and via the link I receive this error : 
The offer that you want is unavailable. This might be caused by one of the following reasons:

• The offer has expired.
• The service is not available in your country or region.
• You cannot sign up for the same trial a second time.

I think it's because our M365 is an original M365 and this one is setup by Microsoft as separate parts so it's not setup as the unified bundle but all are setup as separate products. Listed as separate SKU's.

AAA-10756	M365 E3 ShrdSvr ALNG SubsVL MVL PerUsr (Original)
AAA-28664	M365 E5 From SA ShrdSvr ALNG SubsVL MVL PerUsr (Original)
AAA-28605	M365 E5 ShrdSvr ALNG SubsVL MVL PerUsr (Original)

[#5 · Accepted solution]

@Yves te PoelMight be, for me the issue is we do not have M365 BUT O365. Eh...

[#6]

@Yves te Poel - this should be resolved now: Universal Print preview licensing questions - Microsoft Tech Community - 1655950