Error registering connector StatusCode: 500, ReasonPhrase: 'Internal Server Error

%3CLINGO-SUB%20id%3D%22lingo-sub-2181254%22%20slang%3D%22en-US%22%3EError%20registering%20connector%20StatusCode%3A%20500%2C%20ReasonPhrase%3A%20'Internal%20Server%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2181254%22%20slang%3D%22en-US%22%3E%3CP%3EInstalled%20latest%20stable%20build%20and%20also%20latest%20canary%20build%20and%20get%20same%20issue%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EUniversalPrintConnectorInstaller.1.34.7683.23623.exe%3C%2FP%3E%3CP%3EUniversalPrintConnectorInstaller.1.37.7724.37269.exe%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHad%20a%20few%20issues%20installing%20connector%20(due%20to%20msi%20files%20not%20being%20signed%20but%20fixed%20that).%20Install%20completes%2C%20services%20on%20the%20local%20machine%20have%20started%2C%20have%20logged%20in%20using%20a%20Global%20Admin%2C%20have%20Microsoft%20365%20E3%20License%20assigned%20to%20the%20same%20user.%20Registering%20the%20connector%20fails%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EError%20from%20Event%20Viewer%3A%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERegister%20connector%20start%3A%20UPADE%3CBR%20%2F%3ESending%20connector%20registration%20request...%20Done%3C%2FP%3E%3CP%3EChecking%20Registration%20status...%3CBR%20%2F%3EStatusCode%3A%20500%2C%20ReasonPhrase%3A%20'Internal%20Server%20Error'%2C%20Version%3A%201.1%2C%20Content%3A%20System.Net.Http.StreamContent%2C%20Headers%3A%3CBR%20%2F%3E%7B%3CBR%20%2F%3ETransfer-Encoding%3A%20chunked%3CBR%20%2F%3EX-Content-Type-Options%3A%20nosniff%3CBR%20%2F%3EX-MSEdge-Ref%3A%20Ref%20A%3A%209AFDC5C5BCEE460D9FBE7E8C0124018A%20Ref%20B%3A%20SYD03EDGE0807%20Ref%20C%3A%202021-03-03T09%3A38%3A42Z%3CBR%20%2F%3ECache-Control%3A%20no-store%2C%20must-revalidate%2C%20no-cache%2C%20max-age%3D0%3CBR%20%2F%3EDate%3A%20Wed%2C%2003%20Mar%202021%2009%3A38%3A42%20GMT%3CBR%20%2F%3EContent-Type%3A%20application%2Fjson%3B%20charset%3Dutf-8%3CBR%20%2F%3E%7D%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2181725%22%20slang%3D%22en-US%22%3ERe%3A%20Error%20registering%20connector%20StatusCode%3A%20500%2C%20ReasonPhrase%3A%20'Internal%20Server%20Error%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2181725%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F984725%22%20target%3D%22_blank%22%3E%40SamSpronk%3C%2FA%3E%26nbsp%3BI%20am%20experiencing%20similar%20-%20not%20sure%20if%20you%20need%20to%20explicitly%20assign%20a%20Universal%20Print%20license%20or%20whether%20assigning%20the%20Office%2FWindows%20license%20will%20do%20this.%20I%20suspect%20the%20former%2C%20but%20Universal%20Print%20licenses%20do%20not%20show%20in%20our%20tenant.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

Installed latest stable build and also latest canary build and get same issue

 

UniversalPrintConnectorInstaller.1.34.7683.23623.exe

UniversalPrintConnectorInstaller.1.37.7724.37269.exe

 

Had a few issues installing connector (due to msi files not being signed but fixed that). Install completes, services on the local machine have started, have logged in using a Global Admin, have Microsoft 365 E3 License assigned to the same user. Registering the connector fails:

 

Error from Event Viewer: 

 

Register connector start: UPADE
Sending connector registration request... Done

Checking Registration status...
StatusCode: 500, ReasonPhrase: 'Internal Server Error', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
Transfer-Encoding: chunked
X-Content-Type-Options: nosniff
X-MSEdge-Ref: Ref A: 9AFDC5C5BCEE460D9FBE7E8C0124018A Ref B: SYD03EDGE0807 Ref C: 2021-03-03T09:38:42Z
Cache-Control: no-store, must-revalidate, no-cache, max-age=0
Date: Wed, 03 Mar 2021 09:38:42 GMT
Content-Type: application/json; charset=utf-8
}

3 Replies

@SamSpronk I am experiencing similar - not sure if you need to explicitly assign a Universal Print license or whether assigning the Office/Windows license will do this. I suspect the former, but Universal Print licenses do not show in our tenant.

Update: I have been retrying to register the connector a few times since I made this post with no luck, however just a few minutes ago I retried and it has progressed and completed the registration step. I can now see the connecter in the Azure Universal Print Portal.

@SamSpronk There was a known outage during this time that resulted in performance issues with registration and accessing Universal Print portal. This issue is now mitigated.

 

PARTIALLY MITIGATED - Universal Print performance degradation (3/3/2021 - 3/4/2021) - Microsoft Tech...

 

Please let us know if you continue to see issues with Azure Support portal.

 

Thanks

Saurabh