Error Message

%3CLINGO-SUB%20id%3D%22lingo-sub-1608324%22%20slang%3D%22en-US%22%3EError%20Message%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1608324%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20image-alt%3D%22IanCannonier_0-1598283015519.png%22%20style%3D%22width%3A%20400px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F214340iE03F6F77A626391B%2Fimage-size%2Fmedium%3Fv%3D1.0%26amp%3Bpx%3D400%22%20title%3D%22IanCannonier_0-1598283015519.png%22%20alt%3D%22IanCannonier_0-1598283015519.png%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3CP%3EWhen%20trying%20to%20register%20the%20connector%20I%20get%20the%20above%20error%20message.%20Any%20ideas%20how%20to%20resolve%20this.%20The%20error%20log%20shows%20this%20message%2C%20see%20below%3CBR%20%2F%3EFailed%20to%20get%20valid%20connector%20registration%20status%20StatusCode%3A%20400%2C%20ReasonPhrase%3A%20'Bad%20Request'%2C%20Version%3A%201.1%2C%20Content%3A%20System.Net.Http.StreamContent%2C%20Headers%3A%3CBR%20%2F%3E%7B%3CBR%20%2F%3ETransfer-Encoding%3A%20chunked%3CBR%20%2F%3Ex-content-type-options%3A%20nosniff%3CBR%20%2F%3EX-MSEdge-Ref%3A%20Ref%20A%3A%206E5859C42C4743B3A8F95197312EAA43%20Ref%20B%3A%20LON21EDGE0916%20Ref%20C%3A%202020-08-24T14%3A01%3A47Z%3CBR%20%2F%3ECache-Control%3A%20no-store%2C%20must-revalidate%2C%20no-cache%2C%20max-age%3D0%3CBR%20%2F%3EDate%3A%20Mon%2C%2024%20Aug%202020%2014%3A01%3A47%20GMT%3CBR%20%2F%3EContent-Type%3A%20application%2Fjson%3B%20charset%3Dutf-8%3CBR%20%2F%3E%7D%20%7B%22error%22%3A%22device_already_exists%22%2C%22error_description%22%3A%22Connector%20device%20already%20exists.%20cloud_device_id%3A%20c2971fa7-71d6-40cd-8439-6fd2b8c1935d%2C%20physical_device_id%3A%20eb24976a-041b-11e8-9f29-e09d31f0c87c_area2-mdcs7lad%22%2C%22registration_id%22%3A%22aa8a77a8-e7ac-4416-9e64-1a8419025cbf%22%2C%22http_status_code%22%3A400%7D%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
New Contributor

IanCannonier_0-1598283015519.png

When trying to register the connector I get the above error message. Any ideas how to resolve this. The error log shows this message, see below
Failed to get valid connector registration status StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.StreamContent, Headers:
{
Transfer-Encoding: chunked
x-content-type-options: nosniff
X-MSEdge-Ref: Ref A: 6E5859C42C4743B3A8F95197312EAA43 Ref B: LON21EDGE0916 Ref C: 2020-08-24T14:01:47Z
Cache-Control: no-store, must-revalidate, no-cache, max-age=0
Date: Mon, 24 Aug 2020 14:01:47 GMT
Content-Type: application/json; charset=utf-8
} {"error":"device_already_exists","error_description":"Connector device already exists. cloud_device_id: c2971fa7-71d6-40cd-8439-6fd2b8c1935d, physical_device_id: eb24976a-041b-11e8-9f29-e09d31f0c87c_area2-mdcs7lad","registration_id":"aa8a77a8-e7ac-4416-9e64-1a8419025cbf","http_status_code":400}

 

 

Thanks in advance.

 

2 Replies

@IanCannonier This will need further troubleshooting. Can you log a Microsoft Support ticket via:

https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest?

 

Thanks

Saurabh

@IanCannonier Were you able to solve this with Support? We have the same issue, maybe you have some tips. Thank you.