SOLVED

Unable to link learn profile and certification profile

Copper Contributor

I am trying to link my learn profile and certification profile (I am currently registered for one exam), but when I try to "Connect certification profile", I receive the error that there is no certification profile found for me.

Julia210_3-1702576911644.png

 

 

There is also a page that references managing your certification profile through your learner profile, yet the option that is referenced is not actually an option for me.

 

References:

https://learn.microsoft.com/en-us/training/support/learn-profile-manage#connect-and-manage-your-cert...

 

Julia210_0-1702576702111.png

 

Options in my account:

Julia210_2-1702576827431.png

 

Is there a way to link the profiles when I keep receiving an error that no certification profile is found for me? Do I need to have my personal account (MSA) associated with my certification profile changed?

 

2 Replies

@Mindy_Rosenthal can you help here? Thank you!

best response confirmed by Mindy_Rosenthal (Steel Contributor)
Solution

@Julia210 

 

Hi Julia --

 

For further support, I would suggest asking your question with Microsoft support. Therefore, they can check and see what is going on with your account and current profiles. https://aka.ms/ILTSupport 

 

Thank you!

1 best response

Accepted Solutions
best response confirmed by Mindy_Rosenthal (Steel Contributor)
Solution

@Julia210 

 

Hi Julia --

 

For further support, I would suggest asking your question with Microsoft support. Therefore, they can check and see what is going on with your account and current profiles. https://aka.ms/ILTSupport 

 

Thank you!

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