Unable to link learn profile and certification profile

[Julia210]

I am trying to link my learn profile and certification profile (I am currently registered for one exam), but when I try to "Connect certification profile", I receive the error that there is no certification profile found for me.

There is also a page that references managing your certification profile through your learner profile, yet the option that is referenced is not actually an option for me.

References:

https://learn.microsoft.com/en-us/training/support/learn-profile-manage#connect-and-manage-your-cert...

Options in my account:

Is there a way to link the profiles when I keep receiving an error that no certification profile is found for me? Do I need to have my personal account (MSA) associated with my certification profile changed?

[#2]

@Mindy_Rosenthal can you help here? Thank you!

[#3 · Accepted solution]

@Julia210 

Hi Julia --

For further support, I would suggest asking your question with Microsoft support. Therefore, they can check and see what is going on with your account and current profiles. https://aka.ms/ILTSupport 

Thank you!