Two microsoft certification id's under the same email address

Copper Contributor

I have completed my Microsoft Security, Compliance, and Identity Fundamentals exam on Pearson VUE . But the mcids in the mail received after completion and the Microsoft learn tab which is under the same email is different . So I'm not able to access any of my certifications . It was told by the microsoft support that the copy of the certificate will be send through mail after 48 hours but that was also not done . Can somebody help me access the certifications on microsoft learn as i contacted every support forum live chat but nobody was able to help me out .

MCID i got in my congratulation mail

Microsoft certification ID: 996574907

MCID i got in my account

Microsoft certification ID:996573811

mailid: email address removed for privacy reasons

3 Replies

@Akash_Ravi @Jill_Armour_Microsoft 


Akash, have you tried escalating via 


That would be the best route. If you're not getting a resolution there, please reach back out via this thread and we can explore other support routes. 



I have tried ,i got a private message there, Then gave reply to them but haven't got any response from them yet.
Atleast if you could mail me my certificate it would be great.
I urgently have to submit the certificate. Please atleast send me a copy of my certificate. Please