Reschedule Microsoft Exam profile error

[FerhatD]

Unfortunately, I did not pass my MS exam yesterday, and I would like to reschedule my MS exam. Before rescheduling, I attempted to use the same voucher for the second time, but encountered the following error during the scheduling process: "Discount validation failed."

Exam: AZ-104, Mar 4 at 1:00 PM The candidate must be the same as the candidate that failed the previously registered exam.

I believe the issue might be that a few weeks ago, I created an @outlook.com account, which naturally contains the same personal data. To address this, I deleted my @outlook.com profile on Microsoft Learn this morning, intending to book the MS exam with my @gmail.com account (same as last time). Unfortunately, I have been unsuccessful, and despite conducting some research, I am unable to make progress.

[#2]

@debbieuttecht can you help here? Thank you kindly! 

[#3]

I will close this case, because one of your colleagues from https://trainingsupport.microsoft.com/ will help me further with this case. Thanks for trying to helping me out here.

[#4]

I prepared for the Microsoft Azure AZ-104 exam from Passexamhub as it has detailed resources that allowed me to understand all the concepts. I got 87% on the exam.