ATTENTION: Microsoft Dynamics 365 new credentials and upcoming retirements

Bronze Contributor




Currently, the Dynamics 365 learning journey for customer experience professionals involves earning three role-based certifications—Dynamics 365 Sales Functional Consultant Associate certification, Dynamics 365 Customer Insights (Journeys) Functional Consultant Associate, and Dynamics 365 Customer Insights (Data) Specialty. Our goal is to simplify the path and improve the skills-validation experience with a single role-based Microsoft Certification, combined with multiple scenario-based Microsoft Applied Skills, providing the opportunity for professionals to showcase the depth of their knowledge for the role and for specific, real-world projects.


Coming soon: New Microsoft Credentials for Dynamics 365



The new Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification will be released in late September 2024. It can help you prove that you have the skills to elevate the customer experience, strengthen customer relationships, and earn customer loyalty by using Dynamics 365 Sales, Dynamics 365 Customer Insights – Journeys, and Dynamics 365 Customer Insights – Data.


Coming soon, to complement the skills validated by the upcoming certification, we’ll release several Applied Skills scenarios related to Dynamics 365 Customer Insights, like creating and managing journeys with Dynamics 365 and creating and managing segments. Stay tuned for more news.


Some Dynamics 365 Certifications and ILT courses to be retired



The new Certification and Applied Skills will allow you to prove skills that are currently measured by the following certifications. These certifications, their exams, and the related renewal assessments, will all be retired on November 30, 2024.


ILT Course pages, Trainer materials and GitHub content, will retire on November 29th, 2024.




  • For further information regarding how these updates impact you and your Learners please go to the official MS Learn posting found here: Evolving Microsoft Credentials for Dynamics 365 - Microsoft Community Hub
  • MB-210, MB-220 and MB-260 will show retired date of 11/29/24 on the next Title Plan. (coming to you today!) And we will again present this information on the next TSP Community Call.
  • Please find attached an updated upcoming course retirements PPT slide.



Thank you!

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