Send Emails from Microsoft Domains

Send Emails from Microsoft Domains
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 Feb 27 2021
28 Comments (28 New)
On Hold

I noticed automatic email notifications are being sent from khoros-mail.com domain.

It is expected because I believe this community is build on top of khoros platform.

However, I would like recommend to have a better privacy and trust , create a mechanism so notification emails would send directly from microsoft.com domain.

It would be easier for spam management and also it is more reliable. 

Comments

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Occasional Contributor

Agreed, chorus-mail.com had me confused at first!

Upvoted!!

Trusted Contributor

Thank you for upvoting, I also noticed this when we notice emails are being sent to Junk and as I was investigating whether it is trustworthy or not, I realize this issue cause by Microsoft Technical Community.

Regular Contributor

+1

This changed with the New Year. I missed a lot of notifications because of the change
from notify@mstechcommunity.microsoft.com 
to microsofttechcommunity@us.khoros-mail.com  
and I was slow to notice the change.

Occasional Visitor

Upvoted

Community Manager
Status changed to: On Hold

Thank you for the feedback, this change was made because the emails from our old email notify@mstechcommunity.microsoft.com were getting marked as spam due to a very tight DMARC policy on our domain settings.

This was the quickest and most effective way of ensuring that you continued to get emails from the platform and we are currently investigating how we might solve this problem with Khoros.

 

We will also shortly be styling our email notifications, which we hope will help reduce this confusion in the future.

Trusted Contributor

Hi @Allen 

 

Thank you for clarification, this actually brings confusion and some emails sent to Spams and it took a while to investigate and verify it is the safe email and for many users it has been confusing too. I hope this would be fixed in future and we would have mail from Microsoft's domain in future, it would be easier for administrators too.

Super Contributor

+1 let's hope this can be fixed soon :)

New Contributor

yep ok

 

Occasional Contributor

Privileged Identity Management, segmented tenants for customer administration, and 2FA keep me from having a heart attack. Definitely upvoted.

Community Manager

@bradleyfell Thanks for the upvote, I am not 100% sure what all those things have to do with the domain emails are delivered from the Microsoft Tech Community but great to have you onboard.

We continue to work with the platform vendor to identify a long term solution to this issue, as soon as we have I will be sure to update this thread.

Occasional Contributor

I suspected phish and clicked one of the notifications coming from the domain I don't recognize, before I could recognize I logged in with my credentials... thanks for keeping me on my toes :) 

Deleted
Not applicable

Thanks for the information, @Allen. Upvoting and commenting to stay informed on this topic in case you're ever able to change the sending domain back to *@MSTechCommunity.Microsoft.Com or *@*.Microsoft.Com or *@Microsoft.Com. :smile:

Frequent Visitor

I want to be notified as well. I find it odd that it's coming from a different email domain then what it used to and I didn't feel safe. I was almost going to put it in my junk folder until I saw there are more like me. 

Frequent Visitor

Upvoted!

 

This is really bad. You don't fix a problem at your end (MS) by making your emails less trustworthy and cause confusion for many people receiving them!

 

"were getting marked as spam due to a very tight DMARC policy on our domain settings"

 

That's your problem (MS), it shouldn't be made to be our problem.

 

Please switch back to an sender address that we can actually trust without having to research it to find out who the heck it is. Why on earth can you not make something like @techcommunity.microsoft.com just work??? The MS in front of techcommunity is completely redundant btw.

 

 

Contributor

These messages are now being qauantined in a default defender setup in M365 :(

Community Manager

@Jim Duncan 

 

Thanks for posting, we have had one or two other reports of this and I would be obliged if you could save the email you have received to your desktop and then attach it as a file to a new email and then email it to our team. Contact Us

 

Please make sure you attach the email as a file to your email as I need the complete headers to help understand why it got marked as spam.

 

Thanks


Allen

download vision
Contributor

@Allen The message was stuck in Quarantine so it was never received in Outlook for me to save.

 

However, the one generated by @gamagrasacoutlookcom's post made it to my inbox so I assume you've got it sorted...

Regular Visitor

Upvoted as well. 

New Contributor

I still get warnings about blocked content in MicrosoftTechCommunity mails in outlook because the sender is us.khoros-mail.com.
Why are you hurting yourself that hard? It should be a quick fix to change the sender to *.microsoft.com.
The remote content is actually also blocked in your own Outlook client.
Since you are handling  most mail in our organization, it makes me shiver when you cannot handle a blocked message sent by yourself.
So get rid of khoros-mail.com. It's a dead end, not a quick fix.

Community Manager

@RobertV 

 

Thank you for your feedback, we appreciate every member of the community who takes time to tell us about their experience. Unfortunately moving the domain is not a simple experience to achieve. We have been working with Khoros, the platform vendor, to find a solution but as of yet we are unable to complete a move in a way that would not result in email ending up in users spam folders.

 

Please rest assured, we do not want to be using this domain a moment longer than necissary, however we also will not risk emails being marked as spam or worse, not being delivered at all.

 

We will update this idea as soon as we have progress to share.

Occasional Visitor

im so sorry though i have to disagree with everyone because if we use a microsoft domain all the time our posts and emails would be easier intersepted by hackers. this is why we use the khoro  because this is a virtual mail machine which is much less likely to have our communications intercepted being as they use live transfer agents instead of machine transfer agents also it auto enrcypts all messages sent.

Visitor

Yes, I thought it was phishing. I still do think it is phishing... We are very vigilant at our office about phishing and mail safety...

New Contributor

Wow, This is just bad! I would be so disappointed if one of my users downloaded the pictures, or clicked a link in one of these emails. This is getting marked as Junk in my book.

Respected Contributor

@HomerJones

 

I do not understand - does this mean that if anything is received in your mailbox and is from a known domain -> it is safe?

The MTC forum sends links that users share, so the origin of messages from the Microsoft domain will not provide security!

New Contributor

@Andrzej1 This means that Everything that looks like it is coming from Microsoft (Or any other company) that is actually from a different domain is not safe. That is why SPF, DKIM AND DMARC exist. To me it appears that us.khoros-mail.com is attempting to impersonate Microsoft. This should raise an alarm flag for everybody.

 

Kind of like when someone uses your bosses name on a gmail account (Instead of your corporate domain) to ask you to go and buy some gift cards and give them the codes.

Community Manager

@HomerJones 

 

Thank you for your feedback, as mentioned earlier in this this thread at the moment we can not change the domain of the emails to be from an @microsoft.com email address due to issues with the way khoros have implimented the email delivery system, we tried it once before and we quickly found emails were being marked as spam and not delivered.

 

The Khoros-mail.com email addressed do have valid SPF and DKIM Alignment and so at the moment this is the most reliable way for us to get emails to members of the community. 

 

We have told people via this method and when they registered that email from the Microsoft Tech Community will come from a us.khoros-mail.com email address and as such it does not to "raise an alarm flag for everyone".

 

We are now locking this 'idea' for further comments. We will update the thread when we have more to share.

 

Thanks again for your participation