Message counter and Pinned conversation

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Respected Contributor

Two questions: 

1) Although I have no unread PM's, I can't get rid of the message counter in my avatar that suggests that I do have one. Can delete all messages (incoming and outgoing), but the counter still says I have one unread message.

Screenshot 2021-08-18 at 06.17.56.png

2) When I'm logged in and navigate to the Excel space, I have a "Welcome to your Excel discussion space" by Cuong, pinned at the top of the conversation list. That's fine. The next item is a "regular" conversation from October 2020 that I must have read and perhaps, accidentally, marked as "to be pinned to the top of my space". Don't even know how to do that. It does not appear when I go the Excel page without logging in. Would like to get rid of the second pinned conversation.

 

Can't find any setting that has an effect on either of these issues. Suggestions on how to fix them?

3 Replies

@Riny_van_Eekelen 

Hello

When you hover over the mark as read all option it works fine for me.Zrzut ekranu 2021-08-18 120123.png

@Andrzej1 Tried that. Even deleted all messages. I still have the badge indicating that there is one unread message.

@Riny_van_Eekelen 

 

I have the same issue with my Personal Message icon. All messages have been read, most if not all replied to...some deleted. Definitely none that are new or unread. As new ones get added, I'll see a "2" appear there, but it goes away when I read and respond. Just the "1" remains. 

mathetes_0-1629746937043.png