Teams onlinemeeting recording file creating and saving error

Occasional Contributor

Hello team
I created an online meeting on the specified group\channel via MS Graph API: Create onlineMeeting 

 

When a group user join the meeting, starts meeting recording, and after the meeting ends,
the recording file can be correctly created and stored in the Sharepoint file library.

ShawnLien1129_0-1670556779403.png

 

But when a non-group user join the meeting, after the meeting ends,
we received a message that an error occurred while saving the recording file.

ShawnLien1129_1-1670556997575.png

 

I would like to know what is the problem of this error, is there a way to solve it.
grateful.

 

  • Teams group users permission:
    • Group:TeamsMeetingReservation
    • Channel:General 
Usersadminorganizershawn
RoleOwnerMember 

 

  • Example request to create meeting:
    {
     "subject" : "{subject}",
     "startDateTime" : "{StartDateTime}",
     "endDateTime" : "{endDateTime}",
     "Participants":{
      "Organizer":{
       "Identity":{
        "User" :{
         "Id" : "{OrganizerId}"
        }
       }
      }
    },
    "ChatInfo":{
      "ThreadId" : "{ChannelId}"
     }
    }
13 Replies
@ShawnLien1129 - Thanks for reporting your issue.
We will investigate this issue and get back to you.

@ShawnLien1129 -We are not able to repro the issue, it's working fine from our end.
Microsoft Teams Version 1.5.00.34274 (64-bit)
also, could you please share the error message in English, so that we can investigate from our end?
channelmeeting.png

@Sayali-MSFT, thanks.  Here's what I did:
1. Create an online meeting in a group channel through the Graph API. (The meeting organizer is a group member, and the automatic recording function is enabled for the online meeting.)


2. User who is not this group member join the meeting through a browser. After entering the meeting, automatic recording will start. After a period of time, leaving the meeting, this error message will appear in the channel chat message. (There is only one participant in the entire meeting.)

ShawnLien1129_1-1670896812817.png

 

3. If the group member user do the same process, the recording file can be successfully generated and stored in the Sharepoint document library.

ShawnLien1129_2-1670896884961.png

 

Except for channel change notifications, is there any way that i can get the download link info for this error message?

@ShawnLien1129 - We are tried to repro in following way, But not able to repro-
1.Created meeting using Graph API and started recording.
2.Added 1 member which is member of channel.
3.started meeting and share the link with another member who is not member of channel.
4.ask them to join meeting.
5.stop recording and leave the meeting.
Could you please confirm is it right way to reproduce or can you share small video to repro the issue?

@Sayali-MSFT 

1.Created meeting using Graph API and started recording.

=> Get and copy the meeting joinWebUrl.


2.Added 1 member which is member of channel.

=> Unnecessary.


3.started meeting and share the link with another member who is not member of channel.

=> User in the same organization but not group member join the online meeting through the browser using joinWebUrl.


4.ask them to join meeting.

=> Unnecessary.


5.stop recording and leave the meeting.

@ShawnLien1129 - Trying the same scenario as mentioned above but not able to repro.
1.Create a meeting using graph API.
2.share the link with User who is not this group member join the meeting through a browser. After entering the meeting, automatic recording will start.
3.After a period of time, leaving the meeting.
Microsoft Teams Version 1.5.00.34469 (64-bit)
Could you please share the any error log so that we can investigate it from our end?
channelm.png

@Sayali-MSFT , thanks.

I don't receive any other information except the error message in the channel chat message.

ShawnLien1129_0-1671098565941.png

But when this happens, I observe that the recording duration on the online meeting screen cannot be displayed correctly.

ShawnLien1129_3-1671098765676.png

In addition, the Group I use is private group. (The online meeting is created in the general channel of this private group.)

ShawnLien1129_2-1671098622707.png

@ShawnLien1129 -We are checking the scenario with private channel and get back to you with the update.

@ShawnLien1129 - We are able to repro that issue, we have raised bug for the same and concerned team is looking into it. We will inform you once we get any update.
Thanks!

Hello,
is there any update info about this issue?
Thanks.

@ShawnLien1129 - Sorry for the delay. Engineering team working on this issue. Currently we don’t have ETA or Update on this thread.
We will update this thread once the bug is fixed.
@ShawnLien1129 - We are checking the status of the fix release with the engineering team. We will let you know once we have any updates on it. Thanks.
Got it, thank you very much!