May 19 2022 12:23 AM
Hey everyone
In last time I had searched long Time for a possibility to become a Event on every starting Call and every Stopped/transferd call on live Time but I didn't find anything.
Do anyone of you know a Solution that works like TAPI for the Phone, because I have to embed our old Ticketing/Phone Lookup System with Teams Phone Call.
Thanks in Regard
Swess72
May 30 2022 03:38 AM
May 30 2022 05:08 AM
Jun 03 2022 05:52 AM
Please go through subscription resource type. You can subscribe to callRecord and it will send you notifications after a call or meeting in Microsoft Teams.
Thanks,
Meghana
----------------------------------------------------------------------------------------------------------
If the response is helpful, please click "**Mark as Best Response**" and like it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.
Jun 15 2022 02:50 AM
Jul 22 2022 08:23 AM
Solution@Swess72 - We got the below response from the engineering team.
Thanks,
Meghana
----------------------------------------------------------------------------------------------------------
If the response is helpful, please click "**Mark as Best Response**" and like it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.
Jun 22 2023 06:34 AM
Jun 22 2023 11:39 PM
Jun 23 2023 12:09 AM
Nov 28 2023 05:00 AM
Nov 28 2023 05:04 AM
@Swess72 - Unfortunately it is not in the roadmap currently.
Nov 28 2023 06:44 AM - edited Nov 28 2023 06:50 AM
Hi @Swess72
There is a good solution right now to handle incoming, accepted and missed calls in MS Teams by leveraging the Azure Communication Services APIs. The following documentation page describes it quite well:
https://learn.microsoft.com/en-us/azure/communication-services/concepts/interop/custom-teams-endpoin...
We are already using the JavaScript client successfully for over 150 users. Just keep in mind however that as of today the .NET client is not recommended for this feature - you can receive incoming calls but there is no way to distinguish between accepted or missed calls. You can track the progress on this issue here:
https://github.com/Azure/azure-sdk-for-net/issues/37980
Edit: You may also experience issues with incoming PSTN call events in the .NET client depending on your country:
https://github.com/Azure/azure-sdk-for-net/issues/31167
Nov 28 2023 07:07 AM
Jul 22 2022 08:23 AM
Solution@Swess72 - We got the below response from the engineering team.
Thanks,
Meghana
----------------------------------------------------------------------------------------------------------
If the response is helpful, please click "**Mark as Best Response**" and like it. You can share your feedback via Microsoft Teams Developer Feedback link. Click here to escalate.