ServiceNow Integration Virtual Agent

New Contributor



we would like to know if it is possible to have two "Now Virtual Agent" app on one microsoft teams instance in order to connect from two different servicenow instance.




5 Replies

Hi @alessiobuccoliero_pro, taking this for internal discussion with team and will get back to you. 

Is there any update on the topic? Regards

Hi @alessiobuccoliero_pro - Currently it's not possible to have two "Now Virtual Agent" app on one Microsoft teams instance. 

Thanks for looking into it, but it is a limit to this new functionality, since a company may have multipli servicenow instance and the same microsoft teams. I'm sure this is an idea to develop in the future.

@alessiobuccoliero_pro we recommend you to raise a Teams UserVoice here if this needs to be consider as a future request.