Roster update missing and recording bot

[Mad_hatter]

Hello,

I have several bots running on my company's tenant.

One is a recording bot, using nugget Microsoft.Skype.Bots.Media (1.23.0.49-alpha)

Another is a calling bot using directly the Microsoft GRAPH API, without any SDK.

The calling bot creates a 1:1 call with a user, then escalates the call into a conference by inviting other users.

Everything works well, except when the very first user is recorded. In that case only, the calling bot does not receive roster update notifications.

Here is an extract of the calling bot logs, showing the lack of notifications.

220607;10:20:08.449;[00415];019;APP_CALL;CREATE_CALL;7681;RestRequest;GetWebRequest;T;>>>>>> request type=CreateCallRequest uri=https://graph.microsoft.com/v1.0/communications/calls method=POST content=application/json raw={"tenantId":"bd194de5-c933-499f-ac81-2f54715b7525","callbackUri":"https://XXXXXXX-teams-gateway.francecentral.cloudapp.azure.com:8544/callback/call","mediaConfig":{"@odata.type":"#microsoft.graph.serviceHostedMediaConfig","preFetchMedia":[]},"source":{"identity":{"application":{"id":"c02ef987-b36c-4fea-9a69-2ab6c818a7ba","displayName":"TANNCE","name":"TANNCE"}}},"targets":[{"identity":{"user":{"id":"a75f8483-9fb4-4e07-8e41-6ef5d1e928b0"}}}]}
220607;10:20:08.528;[00057];019;APP_CALL;CREATE_CALL_ACK;7681;StringResponse;ReadInternal;T;<<<<<< request type=CreateCallRequest response={"@odata.context":"https://graph.microsoft.com/v1.0/$metadata#communications/calls/$entity","id":"631f5e00-edf0-44e3-a73d-32d236efe5a7","state":"establishing","transferState":null,"terminationReason":null,"direction":"outgoing","ringingTimeoutInSeconds":null,"subject":null,"callbackUri":"https://XXXXXXX-teams-gateway.francecentral.cloudapp.azure.com:8544/callback/call","requestedModalities":[],"activeModalities":[],"routingPolicies":[],"tenantId":"bd194de5-c933-499f-ac81-2f54715b7525","myParticipantId":"10ba0fc2-d01d-4cb7-a6af-59348c7b789e","callChainId":"9f155eed-bc5b-461e-a593-68c6efa15d5c","mediaHostedRegion":null,"mediaState":null,"resultInfo":null,"answeredBy":null,"chatInfo":null,"meetingInfo":null,"transcription":null,"callOptions":null,"meetingCapability":null,"breakoutDetails":null,"pstnDetails":null,"toneInfo":null,"incomingContext":null,"terminationSender":null,"meetingGroupDetails":null,"callRoutes":[],"source":{"endpointType":null,"region":null,"languageId":null,"countryCode":null,"participantId":null,"identity":{"user":null,"phone":null,"guest":null,"encrypted":null,"onPremises":null,"applicationInstance":null,"device":null,"application":{"id":"c02ef987-b36c-4fea-9a69-2ab6c818a7ba","displayName":"TANNCE","tenantId":null,"registrantId":null,"name":"TANNCE"}}},"targets":[{"endpointType":null,"replacesCallId":null,"hidden":null,"removeFromDefaultAudioRoutingGroup":null,"participantId":null,"identity":{"phone":null,"guest":null,"encrypted":null,"onPremises":null,"applicationInstance":null,"application":null,"device":null,"user":{"id":"a75f8483-9fb4-4e07-8e41-6ef5d1e928b0","displayName":null,"tenantId":null,"registrantId":null}}}],"mediaConfig":{"@odata.type":"#microsoft.graph.serviceHostedMediaConfig","preFetchMedia":[]}}
220607;10:20:08.563;[00879];026;SERVER;CALLBACK_CALL_ACK;E320;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7","resourceUrl":"/communications/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7","resourceData":{"@odata.type":"#microsoft.graph.call","state":"establishing","callChainId":"9f155eed-bc5b-461e-a593-68c6efa15d5c"}}]}
220607;10:20:12.860;[00879];026;SERVER;CALLBACK_CALL_ACK;9D44;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7","resourceUrl":"/communications/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7","resourceData":{"@odata.type":"#microsoft.graph.call","state":"established","direction":"outgoing","callChainId":"9f155eed-bc5b-461e-a593-68c6efa15d5c"}}]}
220607;10:20:12.971;[00879];026;SERVER;CALLBACK_CALL_ACK;8F2E;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"updated","resource":"/app/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7","resourceUrl":"/communications/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7","resourceData":{"@odata.type":"#microsoft.graph.call","state":"established","mediaState":{"@odata.type":"#microsoft.graph.callMediaState","audio":"active"},"callChainId":"9f155eed-bc5b-461e-a593-68c6efa15d5c"}}]}
220607;10:20:12.971;[00415];019;APP_CALL;INVITE_PARTICIPANT;5E5A;RestRequest;GetWebRequest;T;>>>>>> request type=InviteParticipantsRequest uri=https://graph.microsoft.com/v1.0/communications/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7/participants/invite method=POST content=application/json raw={"participants":[{"identity":{"user":{"id":"d609b7e5-49ad-4d84-9cfa-5107e5f0fd51"}}}],"clientContext":"631f5e00-edf0-44e3-a73d-32d236efe5a7"}
220607;10:20:13.060;[00057];019;APP_CALL;INVITE_PARTICIPANT_ACK;5E5A;StringResponse;ReadInternal;T;<<<<<< request type=InviteParticipantsRequest response={"@odata.context":"https://graph.microsoft.com/v1.0/$metadata#inviteParticipantsOperation","@odata.type":"#microsoft.graph.inviteParticipantsOperation","id":"225aacaa-cc93-4dab-b85e-05c3d418dbe5","status":"Running","clientContext":"631f5e00-edf0-44e3-a73d-32d236efe5a7","resultInfo":null,"participants":[{"endpointType":null,"replacesCallId":null,"hidden":null,"removeFromDefaultAudioRoutingGroup":null,"participantId":"0291aa8a-e2ce-4fc5-8b46-c6c21a05a25b","identity":{"phone":null,"guest":null,"encrypted":null,"onPremises":null,"applicationInstance":null,"application":null,"device":null,"user":{"id":"d609b7e5-49ad-4d84-9cfa-5107e5f0fd51","displayName":null,"tenantId":"bd194de5-c933-499f-ac81-2f54715b7525","registrantId":null}}}]}
220607;10:20:17.254;[00879];026;SERVER;CALLBACK_CALL_ACK;7AD9;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"deleted","resource":"/app/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7/operations/225aacaa-cc93-4dab-b85e-05c3d418dbe5","resourceUrl":"/communications/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7/operations/225aacaa-cc93-4dab-b85e-05c3d418dbe5","resourceData":{"@odata.type":"#microsoft.graph.inviteParticipantsOperation","participants":[{"@odata.type":"#microsoft.graph.invitationParticipantInfo","identity":{"@odata.type":"#microsoft.graph.identitySet","user":{"@odata.type":"#microsoft.graph.identity","id":"d609b7e5-49ad-4d84-9cfa-5107e5f0fd51","tenantId":"bd194de5-c933-499f-ac81-2f54715b7525"}},"participantId":"0291aa8a-e2ce-4fc5-8b46-c6c21a05a25b"}],"status":"completed","clientContext":"631f5e00-edf0-44e3-a73d-32d236efe5a7","id":"225aacaa-cc93-4dab-b85e-05c3d418dbe5"}}]}
220607;10:20:29.234;[00879];026;SERVER;CALLBACK_CALL_ACK;9C9C;QServer;EndOp;X;<<<<<<<<<< {"@odata.type":"#microsoft.graph.commsNotifications","value":[{"@odata.type":"#microsoft.graph.commsNotification","changeType":"deleted","resource":"/app/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7","resourceUrl":"/communications/calls/631f5e00-edf0-44e3-a73d-32d236efe5a7","resourceData":{"@odata.type":"#microsoft.graph.call","state":"terminated","resultInfo":{"@odata.type":"#microsoft.graph.resultInfo","code":200,"subcode":5010,"message":"This conversation has ended as only one participant was remaining in the conversation.. DiagCode: 0#5010.@"},"callChainId":"9f155eed-bc5b-461e-a593-68c6efa15d5c"}}]}

Best regards,

David CHOLLET

[#2]

@Mad_hatter - We are investigating your query. We will get back to you once we have any update.

[#3]

@Mad_hatter - Apologies for delay response.
Could you please confirm this is the call escalations without media target?

[#4]

@Nivedipa-MSFT- I'm not sure I understand your question. Do you refer to requestModalities property when creating the call ?

Here is the json I send to create the call

{"tenantId":"bd194de5-c933-499f-ac81-2f54715b7525","callbackUri":"https://XXXXXXX-teams-gateway.francecentral.cloudapp.azure.com:8544/callback/call","mediaConfig":{"@odata.type":"#microsoft.graph.serviceHostedMediaConfig","preFetchMedia":[]},"source":{"identity":{"application":{"id":"c02ef987-b36c-4fea-9a69-2ab6c818a7ba","displayName":"TANNCE","name":"TANNCE"}}},"targets":[{"identity":{"user":{"id":"a75f8483-9fb4-4e07-8e41-6ef5d1e928b0"}}}]}

And here is the first partipant invitation, escalating the call

{"participants":[{"identity":{"user":{"id":"d609b7e5-49ad-4d84-9cfa-5107e5f0fd51"}}}],"clientContext":"631f5e00-edf0-44e3-a73d-32d236efe5a7"}

 As you can see, there is no mention of a media target.

Best regards,

David CHOLLET

[#5]

@Mad_hatter - Could you please confirm is your recording bot is a compliance recording bot? If so this is a known issue and engineering team is working on it.

[#6]

@Nivedipa-MSFT- Yes, it is a compliance recording bot. Is there a way to be kept informed of the progress on this issue ?

Best regards,

David CHOLLET

[#7]

@Mad-hatter - We will update you once it is rolled out.

[#8]

@Nivedipa-MSFT we still have this issue, do you have any update when this will be fixed please?